Forums / Setting Up Categories, Products, Attributes / Info disappears on Product Pages

Info disappears on Product Pages

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16 Sep 2011, 6:25 PM
#1
kerrie avatar

kerrie

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Info disappears on Product Pages

We are recently upgraded from 1.3.5 to 1.3.9. When I go into a product page from ZenCarts ADMIN page, 90% of the info disappears. Product name, description, etc. When I back out without saving anything, the info is visible again. If I Preview and Update the page, all info disappears for good in both the live site and on the ADMIN side.

We thought it might be a server issue, so we moved our site to a totally clean server and we are still having same issue.

Any suggestions???

Kerrie Mallory-Thompson
https://www.laserbits.com

16 Sep 2011, 6:27 PM
#2
kerrie avatar

kerrie

New Zenner

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Re: Info disappears on Product Pages

We are recently upgraded from 1.3.5 to 1.3.9. When I go into a product page from ZenCarts ADMIN page, 90% of the info disappears. Product name, description, etc. When I back out without saving anything, the info is visible again. If I Preview and Update the page, all info disappears for good in both the live site and on the ADMIN side.

We thought it might be a server issue, so we moved our site to a totally clean server and we are still having same issue.

Any suggestions???

Kerrie Mallory-Thompson
https://www.laserbits.com

16 Sep 2011, 6:28 PM
#3
kerrie avatar

kerrie

New Zenner

Join Date:
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Location:
Phoenix, Arizona
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Re: Info disappears on Product Pages

We are recently upgraded from 1.3.5 to 1.3.9. When I go into a product page from ZenCarts ADMIN page, 90% of the info disappears. Product name, description, etc. When I back out without saving anything, the info is visible again. If I Preview and Update the page, all info disappears for good in both the live site and on the ADMIN side.

We thought it might be a server issue, so we moved our site to a totally clean server and we are still having same issue.

Any suggestions???

Kerrie Mallory-Thompson
https://www.laserbits.com

16 Sep 2011, 6:29 PM
#4
kerrie avatar

kerrie

New Zenner

Join Date:
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Location:
Phoenix, Arizona
Posts:
15
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Re: Info disappears on Product Pages

We are recently upgraded from 1.3.5 to 1.3.9. When I go into a product page from ZenCarts ADMIN page, 90% of the info disappears. Product name, description, etc. When I back out without saving anything, the info is visible again. If I Preview and Update the page, all info disappears for good in both the live site and on the ADMIN side.

We thought it might be a server issue, so we moved our site to a totally clean server and we are still having same issue.

Any suggestions???

Kerrie Mallory-Thompson
https://www.laserbits.com

16 Sep 2011, 6:30 PM
#5
kerrie avatar

kerrie

New Zenner

Join Date:
Sep 2007
Location:
Phoenix, Arizona
Posts:
15
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Re: Info disappears on Product Pages

We are recently upgraded from 1.3.5 to 1.3.9. When I go into a product page from ZenCarts ADMIN page, 90% of the info disappears. Product name, description, etc. When I back out without saving anything, the info is visible again. If I Preview and Update the page, all info disappears for good in both the live site and on the ADMIN side.

We thought it might be a server issue, so we moved our site to a totally clean server and we are still having same issue.

Any suggestions??? Does this have anything to do with the upgrade?

Kerrie Mallory-Thompson
https://www.laserbits.com

16 Sep 2011, 6:58 PM
#6
drbyte avatar

drbyte

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Re: Info disappears on Product Pages

  1. Your numerous duplicate identical posts have been merged into one. PLEASE DO NOT post the same thing all over the forum. It's akin to spam.

  2. Your display problem is most likely a PHP version issue. See: http://www.zen-cart.com/forum/showthread.php?p=953964#post953964

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19 Sep 2011, 4:15 PM
#7
kerrie avatar

kerrie

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Re: Info disappears on Product Pages

Thank you and sorry Dr Byte. I placed them in the categories I thought that issue pertained to. I didnt realize.... Thank you for correcting my posts.

I also thank you for the thread. I will definately check into this.

Kerrie Mallory-Thompson
https://www.laserbits.com