Contact Us form to multiple email adresses

Hi all,

I'm having a problems trying to get the 'Contact Us' page to forward to multiple email adresses.

The staff at the store i'm running the site for don't all work full time and it would be handy if enquiries from the 'Contact Us' went to all the staff on an email list so someone will receive it. At the moment i'm receiveing all the enquiries myself and forwarding the mail as attachments to the 3 staff, which is a PITA.

I've read trough the forums and the general consensus seems to be that i should set up an email forwarder with our host. Unfortunately our host (LCN) does not allow me to set up forwarders to multiple email adresses grrr :censored: only one address per forwarder.

Is there any template or script i can modify in order for the mail to be sent to more than one address rather than the address in the 'from' email field? If so can someone pint me in that direction?

Any help would be greatly appreciated!

Configuration >> Email Options >> Set "Contact Us" Email Dropdown List

Set "Contact Us" Email Dropdown List
On the "Contact Us" Page, set the list of email addresses , in this format: Name 1 email@address1, Name 2 email@address2

~Melanie

No, you misunderstand me...

I don't want to send to a an address from a selection, because the customer would have no idea what member of staff was working that day.

I want the 'Contact Us' form to send to multiple addresses at the same time

ie.

[email protected]
[email protected]
[email protected]

All receive the same emails from the contact us form.

Then you will need to set up a list email address with your webhost or email provider.

~Melanie

... but as i said in my original post, our host (LCN) does not allow us to do that! We can only specify one address to forward to per forwarder :(

That's why i'm asking if there is a script or template that can be modified to send to multiple adresses.

Andy Dean:

Hi all,

Unfortunately our host (LCN) does not allow me to set up forwarders to multiple email adresses grrr :censored: only one address per forwarder.

As you found out, you can't do this within Zencart.

The best advice I can offer is to find a new host. Web hosting is so competitive these days, there's no good reason to tolerate that kind of stupid restriction.

Yeah, the client took out a two year contract on the hosting though unfortunately :blink:

The only way round it i can think of is to send it all to one address and have all the staff's email clients download the mail from the same mailbox but set the email client to not delete it from the mailbox so they all get a copy. It means i still have to periodically empty the mailbox though, i was trying to set it up so it required no intervention from me. Ho-Hum!

LCN are just about the most useless organisation (with a possible exception of GoDaddy and 1&1).

Get your site hosted where people know what they are doing.

If you have control of the MX you can switch to Google Aps (free) and then have the mail options you need.

~Melanie

schoolboy:

LCN are just about the most useless organisation (with a possible exception of GoDaddy and 1&1).

Get your site hosted where people know what they are doing.

Yeah i agree, i have ran into a few problems with LCN, i didn't set up the hosting though unfortunatley, it was my client. My choice would be to have put it on a WHM/Plesk VPS, i have a few sites hosted on a Memset VPS, and have no issues at all with it, does everything i need. The plus side to this is it would give us more payment gateway options too as we could install an SSL certificate for the domain.

mprough:

If you have control of the MX you can switch to Google Aps (free) and then have the mail options you need.

~Melanie

Alas no, no access to the DNS records from LCN either :(

I think i'm just gonna have to go with the 'Leave Copy on Server' in the staff's email clients on this...

Cheers for your help anyway folks! :smile:

Andy Dean:

... I didn't set up the hosting though unfortunatley, it was my client.

I am usually very up-front with clients who "arrange" their own hosting and insist on sticking with it, pointing out that while "cheap" may be in their interests short-term, later problems can add significantly to the maintenance costs.

If I were you, I'd send your clients a bill for $500, to cover all the work you've done in trying to resolve this issue for them...

A couple of bills like that soon wakes them up - especially when it is accompanied by a statement that says:-

"If you had taken my original advice on hosting, then this issue could have been resolved in a matter of minutes..."

It helps if you include an appropriate clause or two in your service contract with them... we do, so we cover ourselves.

schoolboy:

If I were you, I'd send your clients a bill for $500, to cover all the work you've done in trying to resolve this issue for them...

...or £320 then? :)

Joking aside i understand your position, but this is my first ZC install, having only done a few Vbulletin/Joomla/Drupal sites in the past and is more of a favour to a friend than anything seriously commercial.

...anyway this thread digresses lol