Sorry, we are not shipping to your region at this time.

I'm getting that error whenever I try to order something from my clients site at https://store.brothersatwarmovie.com/ on ZC 1.3.9h. I'm not using any zones, and just 2.99 flat rate shipping. So this shouldn't be appearing. So why is it and what's the fix?

I currently have per item shipping set at 2.99 per item, Enable Item Shipping set to false, no handling fee, Tax Basis is Shipping and no Shipping Zones defined. Was working previously.

Check your settings on Configuration ... Shipping/Packaging ... that you do not have it set up for 0 weight means Free Shipping ...

If you want that, then install the FREE SHIPPING! freeshipper shipping module ...

Linda, I'm looking at those settings now. According to them I haveCountry of Original set to United States, Postal Code set to 9XXXX with the XXXX's meaning the proper zip, which is OK, Enter the Maximum Package Weight you will ship set to 50, Package Tare Small to Medium - added percentage:weight set to 0:3, Package Tare Small to Medium - added percentage:weight set to 10:0, Display Number of Boxes and Weight Status set to 3, Order Free Shipping 0 Weight Status is set to 0, Shipping Estimator Display Settings for Shopping Cart also set to 0, Display Order Comments on Admin Invoice and Display Order Comments on Admin Packing Slip set to 1.

I changed Order Free Shipping 0 Weight Status to 1 but no change. Get the same message.

BTW, I already have freeshipper installed.albeit Enable Free Shipping is set to False.

If 0 weight does not mean Free Shipping on your site, then set this to 0 in the Configuration ... Shipping/Packaging ...

Order Free Shipping 0 Weight Status
If there is no weight to the order, does the order have Free Shipping?
0= no
1= yes

Go to the Modules ... Shipping ... which ones are not marked with a red dot? If you click on them, what are the settings that appear in the right panel?

There are three set to green:

Free Shipping Options: Enable Free Options Shipping: True, Shipping Cost: 0.00, Handling Fee: 0, Total >= Total <=Weight >= Weight <= all blank, Item Count >= 2, Item Count <=blank, Tax Class, none, Tax Basis: Shipping, Shipping Zone: none, Sort Order: 0.

FREE SHIPPING!: Enable Free Shipping: False, Free Shipping Cost: 0.00, Handling Fee: 0, Tax Class: none, Shipping Zone: 0, Sort Order: 0

Per Item: Enable Item Shipping: False, Shipping Cost: 2.99, Handling Fee: 0, Tax Class: none, Tax Basis: shipping, Shipping Zone: none, Sort Order: 0.

These do not look correct:

FREE SHIPPING!: Enable Free Shipping: False, Free Shipping Cost: 0.00, Handling Fee: 0, Tax Class: none, Shipping Zone: 0, Sort Order: 0

1 it is set to Enabled false

2 Shipping Zone: 0 does not exist

Are you manually writing these or doing a Copy & Paste of the right panel?

I don't remember. I set this a couple of years ago. What should they be?

Oh, you mean when I wrote that previous post? Sorry, got confused, I did a bit of both manual writing and copy and paste for longer entries.

What shipping Method do you actually want to work?

You have Per Item item also turned off:

Per Item: Enable Item Shipping: False, Shipping Cost: 2.99, Handling Fee: 0, Tax Class: none, Tax Basis: shipping, Shipping Zone: none, Sort Order: 0.

The only one on is Free Shipping Options freeoptions:

Free Shipping Options: Enable Free Options Shipping: True, Shipping Cost: 0.00, Handling Fee: 0, Total >= Total <=Weight >= Weight <= all blank, Item Count >= 2, Item Count <=blank, Tax Class, none, Tax Basis: Shipping, Shipping Zone: none, Sort Order: 0.

And that is the one showing on your site during checkout ...

Here's what it's supposed to be doing. Shipping is 2.99 per item however, if 2 or more items are purchased, shipping is free.

Then the Per Item item is not going to work as it is turned off ...

That would need to be turned on or the Flat Rate flat would need to be turned on for the 2.99 ...

Next, there needs to be a test made on the content to see how many items are in the cart ...

If you want to turn off either the Per Item item or Flat Rate flat shipping module based on quantity 2, you have to add code to test for that ...

Or, if you want to offer the Per Item at 2.99 each based on quantity and have the Free Shipping Option freeoptions turn on when there are 2 or more in the cart at the same time, you need to set the:
Total >= (blank) as in nothing here
Item Count >= 2 and now it will show when the Item Count is greater or equal to 2 ...

I tried that. Turned on freeoptions and turned off freeshipper too. Now I get a choice of both free shipping or paid shipping no matter how many items are in the cart. Turned back on freeshipper but no change.

Click on FREE SHIPPING! freeshipper and click REMOVE ...

Click on Free Shipping Options freeoptions and click on EDIT and turn that on ...

Set the:
Item Count >= 2

and all other settings to blank ... meaning nothing in them ...

Click on Per Item item and click on EDIT and Enable it ...

Set the Rate to 2.99 ...

Now, you should see when 1 Product Quantity 1 is in the Cart only the Per Item showing for $2.99

Is this correct?

Now add either 2 Products or Quantity 2 in the Cart ... you should see both Per Item for $5.98 and Free Shipping for $0.00 ...

Is this correct?

If so, we will go on to the next step of customizing the Per Item item code to only show when quantity 1 is in the cart ...

Linda, that did work. With just one item in the cart, I got just the pay shipping and with two, I got both the pay and free shipping options. So that did work. Thanks. What's next?

Now to make it so the Per Item item shipping module does not show when 2 or more items are in the cart, you need to customize the code:
/includes/modules/shipping/item.php

and add the code in RED to it:

      // disable only when entire cart is free shipping
      if (zen_get_shipping_enabled($this->code)) {
        $this->enabled = ((MODULE_SHIPPING_ITEM_STATUS == 'True') ? true : false);
      }

// bof: disable when 2 or more are in the cart
      if (!IS_ADMIN_FLAG) {
        global $cart;
        if ($_SESSION['cart']->count_contents() >=2) {
          $this->enabled = false;
        }
      }
// eof: disable when 2 or more are in the cart

That worked great! Linda, I don't know how you do it, but you're amazing. Thanks so much for your help in all of this.

You are most welcome ... glad that this was able to work for you ... :cool: