Why I can't see my uploaded products?

My website is:
http://www.xiexianhui.com/imex

This website is using andover_modern template

I have two categories:

Ergonomics Devices (12 of 12 active) and Special Cameras (11 of 11 active)
Under Ergonomics, I have sub categories of Arm Rest (6 of 6 active) and Mice (6 of 6 active)
Under Special Cameras, I have 11 sub categories:

Hidden Camera 2 of 2 active
IP Camera 8 of 8 active
Key Chain Camera
Pen Camera
Scouting Camera
Security Camera
Sunglasses Camera
Trail Hunting Camera
Underwater Camera
Vehicle Camera 1 of 1 active
Wrist Watch Camera

On my website as you can see, on the left side category bar, it shows I have 2 categories with correct number, however, when I click on any category, under HOME (in the middle of the window), it shows:

There are no products to list in this category.

And also the area New Products For September doesn't display all the products I uploaded in September, and whatever category/sub-category I clicked, it always say:

There are no products to list in this category.

What's wrong with my shop? How do I troubleshoot this?

Thank you very much for helping first time zenner.

It might be a little easier if we could actually peek at your site rather than try to imagine this scenario ... could we perhaps have an URL to your site ... :unsure:

Snuck that in there while I was typing did you? :lamo:

I see products when I click on any of the subcategories that have a count in them ...

I am afraid I only see the:
There are no products to list in this category.

in the Categories without Products ...

Ajeh:

It might be a little easier if we could actually peek at your site rather than try to imagine this scenario ... could we perhaps have an URL to your site ... :unsure:

http://xiexianhui.com/imex

Ajeh:

I see products when I click on any of the subcategories that have a count in them ...

I am afraid I only see the:
There are no products to list in this category.

in the Categories without Products ...

That's the problem: I already have products and the number shows correctly in the side bar but it still says "There are no products to list in this category."

Ajeh:

Snuck that in there while I was typing did you? :lamo:

Ya, I didn't know you were reading it while I was updating it.

:yes:

I click on Special Cameras ... the middle opens and I see numbers on the side for some categories ...

If I click on a Category with numbers such as IP Cameras or Hidden Cameras I see Products ...

If I click on a Category without the numbers such as Key Chain Cameras or Pen Cameras I see the:
There are no products to list in this category.

what is not working for you? :unsure:

Ajeh:

I click on Special Cameras ... the middle opens and I see numbers on the side for some categories ...

If I click on a Category with numbers such as IP Cameras or Hidden Cameras I see Products ...

If I click on a Category without the numbers such as Key Chain Cameras or Pen Cameras I see the:
There are no products to list in this category.

what is not working for you? :unsure:

Thank you for your testing! I tested it again in FF, it does work as expected, however, I did it again in Chrome, it totally messed up.

How come it is not working in Chrome? Maybe it's Chrome's problem? I did have too many and too frequent crash since I started using Chrome, but basically Chrome is much faster than Firefox on my computer.

Is there anything I can do to fix the Chrome issue? seems beyond my control.

It is working for me in Chrome as well ...

There is an odd thing that happens in both FireFox and Chrome ... but I cannot reproduce it at will ...

Sometimes, it appears on the first hit to the site and the first click on the Top level Categories I get the:
There are no products to list in this category.

but I also get the Centerboxes for the New Products and such ... next time I try it works as expected ...

I may have it pinned down to if the zenid is on the URL it triggers this ...

Can you turn off the SEO/rewrites that you are using? I believe that is the cause ...

Ajeh:

It is working for me in Chrome as well ...

There is an odd thing that happens in both FireFox and Chrome ... but I cannot reproduce it at will ...

Sometimes, it appears on the first hit to the site and the first click on the Top level Categories I get the:
There are no products to list in this category.

but I also get the Centerboxes for the New Products and such ... next time I try it works as expected ...

I may have it pinned down to if the zenid is on the URL it triggers this ...

Can you turn off the SEO/rewrites that you are using? I believe that is the cause ...

But I didn't use any SEO/rewrites addon, or are you saying there might be a built-in SEO/rewrites and by default it is on? or what do you mean and where/how do I turn it off?

Thank you very much.

You are running something ...

This is not a normal URL:
your_domain_name.com/imex/index.php/main_page/index/cPath/9

a normal one looks like:
your_domain_name.com/index.php?main_page=index&cPath=9

Ajeh:

You are running something ...

This is not a normal URL:
your_domain_name.com/imex/index.php/main_page/index/cPath/9

a normal one looks like:
your_domain_name.com/index.php?main_page=index&cPath=9

Linda,

You are absolutely right, I test with normal URL in Chrome:
http://www.xiexianhui.com/imex/index.php?main_page=index&cPath=9

and it works!

I have contacted Anne the template author to see if she can fix the issue and if she can tell me how to turn the SEO off/on

Thank you for you clue. :hug:

mdivk:

Linda,

You are absolutely right, I test with normal URL in Chrome:
http://www.xiexianhui.com/imex/index.php?main_page=index&cPath=9

and it works!

I have contacted Anne the template author to see if she can fix the issue and if she can tell me how to turn the SEO off/on

Thank you for you clue. :hug:

Unfortunately Anne replied me saying there is no SEO and she said she can fix the problem if I pay her money --- too bad, I have no money to pay her.

Can anyone in the forum help me out of this please? Thank you in advance.