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Order Cancellation Fee

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3 Oct 2011, 12:48 PM
#1
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zc_newbie_1

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Order Cancellation Fee

Greetings All!
I call myself searching everywhere for help with the following:

Is there a way that I could apply a fee on a customer's account for cancellations?
Customers have 30 minutes to cancel their order before it is processed. How could I apply a $5 cancellation fee to their account?

3 Oct 2011, 2:39 PM
#2
stevesh avatar

stevesh

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Re: Order Cancellation Fee

Not sure how you see this working. I create an order, then cancel it within 15 minutes. When would you charge me the $5 and why would I pay it ?

3 Oct 2011, 2:40 PM
#3
bonnit avatar

bonnit

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Re: Order Cancellation Fee

i think super orders has a restocking fee, couldnt you use this to charge on cancellation?

3 Oct 2011, 3:00 PM
#4
design75 avatar

design75

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Re: Order Cancellation Fee

I'm not how it's done in the USA, but in THe Netherlands people have the right (by law) to cancel any transaction within 14 days. You don't need any reason for it and the shop owner has to refund the amount on the invoice, the only thing he doesn't have to refund are shipping costs.

3 Oct 2011, 3:30 PM
#5
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discoverytdi

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Re: Order Cancellation Fee

Think something like that would be really bad move, it would certainly put me of using a store with that policy.