Shall I give admin password to hosting company employee?

6 Oct 2011, 11:02 PM

#1

accent2010

New Zenner

Join Date:: Jun 2011
Posts:: 24
Plugin Contributions:: 0

Shall I give admin password to hosting company employee?

I have some issue with the zen cart on a web hosting and contact the help desk to find out what was wrong. And a tech support guy asked me my password of the zen cart admin. Shall I give it to him?

6 Oct 2011, 11:36 PM

#2

kobra

Black Belt

Join Date:: Aug 2005
Location:: Arizona
Posts:: 31,500
Plugin Contributions:: 4

Re: Shall I give admin password to hosting company employee?

Are your issues on the admin side of ZenCart?

Zen-Venom Get Bitten

7 Oct 2011, 3:16 AM

#3

accent2010

New Zenner

Join Date:: Jun 2011
Posts:: 24
Plugin Contributions:: 0

Re: Shall I give admin password to hosting company employee?

kobra:

Are your issues on the admin side of ZenCart?
no, i think the issue should be on the hosting company side.

7 Oct 2011, 3:23 AM

#4

website_rob

Inactive

Join Date:: Oct 2006
Location:: Alberta, Canada
Posts:: 4,572
Plugin Contributions:: 0

Re: Shall I give admin password to hosting company employee?

accent2010:

I have some issue with the zen cart on a web hosting and contact the help desk to find out what was wrong. And a tech support guy asked me my password of the zen cart admin. Shall I give it to him?
The only reason someone would ask that type of question is because of a trust issue. If you don't trust your Hoster then time to find another.

BTW, you are being helpful in giving them access. As they are the Hoster they have access to everything and could access your Admin by other means, but it would mean more work for them. You save them time by giving them the login and you can always change your Admin password anyway, once they are finished helping you.

The learning is in the doing.

Potent Products

7 Oct 2011, 3:38 AM

#5

Kim

Obaa-san

Join Date:: Jun 2003
Location:: West Coast, North America
Posts:: 26,725
Plugin Contributions:: 0

Re: Shall I give admin password to hosting company employee?

What exactly is the issue you are having?

Please do not PM for support issues: a private solution doesn't benefit the community.

Be careful with unsolicited advice via email or PM - Make sure the person you are talking to is a reliable source.