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order with 0$ shipping

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8 Oct 2011, 6:50 PM
#1
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dmagic

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order with 0$ shipping

I receive many orders to the site with shipping at $0.

China Post by Air Worldwide 14/21 Days >2KG zones2

Shipping Method: China Post by Air Worldwide 14/21 Days >2KG (The shipping rate cannot be determined at this time):

But china post is only for under 2kg .

if the order over 2kg so you see this massage (The shipping rate cannot be determined at this time)

Fast shipping - 0-100KG
Shipping Method: Shipping via DHL/FEDEX/UPS/TNT Worldwide 5-9 Days (Shipping to GB (1567.00Gram(s))):.

Shipping via DHL/FEDEX/UPS/TNT Worldwide 5-9 Days zones

But people choose the option of Shipping Method: China Post by Air Worldwide 14/21 Days >2KG (The shipping rate cannot be determined at this time):

I can not send orders to people they did not pay shipping.
when they over 2kg they must choose - Shipping via DHL/FEDEX/UPS/TNT Worldwide 5-9 Days zones

How to reslove the problem ?

Thank you .

10 Oct 2011, 4:57 PM
#2
dmagic avatar

dmagic

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Re: order with 0$ shipping

Today someone make order

Sub-Total: $316.70
China Post by Air Worldwide 14/21 Days >2KG (The shipping rate cannot be determined at this time): $0.00
Total: $316.70
Amount Applied: USD: $0.00

But have other option !!! DHL IS $129

WHY the client no choose this option ?!

How to make sure the client choose the right options ???