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Getting the error message "Some required information is missing or incomplete..."

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13 Oct 2011, 1:12 PM
#1
carlman avatar

carlman

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Oct 2011
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Getting the error message "Some required information is missing or incomplete..."

Hello!
My name is Ewa and I´m trying to set up my ZenCart 1.3.9. If I add something to the cart and then try to checkout and pay, I get this error message "Some required information is missing or incomplete. Please correct your entries and try again."

The payment module I have chosen on the admin page is Paypal IPN (since I understand that the two other Paypal options are meant for UK and US and I´m in Sweden).

On my account on the Paypal site, I have entered the checkout return URL to my shop as well as the Instant Payment Notification Preferences URL and also enabled IPN.

So I´m not sure why I get the error message, does anyone have any idea?

Can you give me an example on how a PDT Token (Payment Data Transfer) code should look like, maybe I have entered that incorrect...? Or is it any other step that I need ro do when it comes to my Paypal profile?

And can you also confirm that the default Paypal page in the admin page should be https://www.paypal.com/cgi-bin/webscr and nothing else?

My shop is to be found on http://www.thomasdileva.nu/shop (in Swedish though)

Many thanks in return!

13 Oct 2011, 1:58 PM
#2
drbyte avatar

drbyte

Sensei

Join Date:
Jan 2004
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63,513
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Re: Getting the error message "Some required information is missing or incomplete..."

You should be able to use Express Checkout instead by setting it up according to the instructions: https://www.zen-cart.com/getpaypal

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13 Oct 2011, 6:31 PM
#3
carlman avatar

carlman

New Zenner

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Oct 2011
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Re: Getting the error message "Some required information is missing or incomplete..."

Thanks for the advice!
It made all the difference and it works without problems now.
I´m endlessly thankful for your help, I was totally desperate for a solution! :)