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Shop E-mail - HELP!

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13 Oct 2011, 4:30 PM
#1
fred_tededmondsson avatar

fred_tededmondsson

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Shop E-mail - HELP!

Help!

I have a zc 1.3.9h site that I cannot get to act right for e-mails. If I use PHP as the mail transport, the messages go out, but are rejected by the mail server because it requires auth. If I use SMTP auth, the mail appears to send fine (generates no error log in the cache, nothing in the E-mail Archive Manager plug-in) but never arrives. What might I be doing wrong here? I need a fix fast ahhhhh! :D

13 Oct 2011, 9:13 PM
#2
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fred_tededmondsson

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Re: Shop E-mail - HELP!

Anyone? anyone? :D

13 Oct 2011, 10:04 PM
#3
drbyte avatar

drbyte

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Re: Shop E-mail - HELP!

If your server is rejecting your emails, ask the server administrator why.

Ref:
http://www.zen-cart.com/wiki/index.php/Troubleshoot_-_Email_Problems
http://www.zen-cart.com/wiki/index.php/Troubleshoot_-_Understanding_Causes_Of_Lost_Emails

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14 Oct 2011, 2:48 PM
#4
fred_tededmondsson avatar

fred_tededmondsson

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Re: Shop E-mail - HELP!

It's rejecting the emails being sent using the PHP wrappers because it's an authenticated smtp server and the wrapper doesn't do that.

I can't figure out what's happening with smtpauth, though; it's not generating any events or I dunno where to find 'em :dontgetit

14 Oct 2011, 3:06 PM
#5
Kim avatar

Kim

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Re: Shop E-mail - HELP!

In addition to the links DrByte posted earlier, here's another related article:
https://www.zen-cart.com/tutorials/index.php?article=111

Please do not PM for support issues: a private solution doesn't benefit the community.

Be careful with unsolicited advice via email or PM - Make sure the person you are talking to is a reliable source.

14 Oct 2011, 5:10 PM
#6
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fred_tededmondsson

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Re: Shop E-mail - HELP!

I've read through all three of those documents... I still don't see anything :cry: The e-mails sent with smtp-auth are just ghosts at this point; they're never appearing in the logs on the SMTP server, even as failures. They archive just fine in zen cart. Where are they going?! Is there a log for the smtpauth transport that i could be asking the web host for?

15 Oct 2011, 6:01 PM
#7
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Re: Shop E-mail - HELP!

fred_tededmondsson:

Is there a log for the smtpauth transport that i could be asking the web host for?

That's what I had to do. I provided two email addies I was testing so they could grep them, and they sent me the results.

I changed the transport method from smtp to smtpauth and I can now email from admin, contact us works, and I get confirmatory emails when a new customer opens an account, or an order is placed.

tell a friend does not work, and if I were them I wouldn't let it work either.

I would definitely open a support ticket with your hosting provider. good luck!