Paypal Express Errror 13113 Buyer Cannot Pay

14 Oct 2011, 6:26 PM

#1

ssrecs

New Zenner

Join Date:: Jun 2011
Posts:: 4
Plugin Contributions:: 0

Paypal Express Errror 13113 Buyer Cannot Pay

I've gotten three emails in the last 24 hours stating

13113 Buyer Cannot Pay. - The Buyer cannot pay with PayPal for this Transaction.

The emails are sent from my zencart account to me.

I've searched the forum and the web for Paypal error 13113 and I find no information on it. Can someone clue me in? Is this something to worry about?

I am running 9h version of zencart, fully updated.

Thanks

14 Oct 2011, 11:31 PM

#2

Kim

Obaa-san

Join Date:: Jun 2003
Location:: West Coast, North America
Posts:: 26,692
Plugin Contributions:: 0

Re: Paypal Express Errror 13113 Buyer Cannot Pay

What is the item they are trying to purchase?

Please do not PM for support issues: a private solution doesn't benefit the community.

Be careful with unsolicited advice via email or PM - Make sure the person you are talking to is a reliable source.

16 Oct 2011, 5:23 PM

#3

harry2cool

Zen Follower

Join Date:: Oct 2005
Posts:: 280
Plugin Contributions:: 0

Re: Paypal Express Errror 13113 Buyer Cannot Pay

One of my customer got this same error today.
He was trying to purchase the regular items on the website.
Any heads on what is this ??

16 Oct 2011, 11:58 PM

#4

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,515
Plugin Contributions:: 176

Re: Paypal Express Errror 13113 Buyer Cannot Pay

You need to contact PayPal and report the problem. They can look at the transaction and determine why they chose to deny that customer from using PayPal.
You can log your ticket at: https://www.paypal.com/mts

ref: https://cms.paypal.com/us/cgi-bin/?cmd=_render-content&content_ID=developer/e_howto_api_nvp_errorcodes

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

20 Oct 2011, 12:54 PM

#5

weirdorecords

New Zenner

Join Date:: May 2010
Posts:: 72
Plugin Contributions:: 0

Re: Paypal Express Errror 13113 Buyer Cannot Pay

Same thing happened here- I wonder if it's some crawling bot, spam, etc that triggers the paypal error. It seems to be suddenly hitting us all at the same time, and I didn't have any customers write to say that they couldn't buy their stuff. They're usually pretty quick to shout if they see something they don't like.

11 Nov 2013, 9:04 PM

#6

hunteryz

Inactive

Join Date:: Oct 2013
Location:: 120 Wilshire Blvd,Brentwood,NY,11717
Posts:: 94
Plugin Contributions:: 0

Re: Paypal Express Errror 13113 Buyer Cannot Pay

DrByte:

You need to contact PayPal and report the problem. They can look at the transaction and determine why they chose to deny that customer from using PayPal.
You can log your ticket at: https://www.paypal.com/mts

ref: https://cms.paypal.com/us/cgi-bin/?cmd=_render-content&content_ID=developer/e_howto_api_nvp_errorcodes

What PayPal said:

13113: Buyer Cannot Pay or Buyer cannot pay with PayPal for this transaction.

This error message is received when the buyer's credit card or funding source is denied or when their account is unable to make a payment due to a limitation. If the buyer contacts you in regards to this error, please feel free to have them contact PayPal for further assistance.

No one is Perfect, But Zen Cart is the Best!
https://yzenith.com