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Forums / Managing Customers and Orders / Blank page when trying to register.

Blank page when trying to register.

Started by pensaro1 on 30 Oct 2011, 7:13 PM · Views: 4,070

Results 21 to 27 of 27
7 Nov 2011, 2:11 PM
#21
ajeh avatar

ajeh

Oba-san

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Sep 2003
Location:
Ohio
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62,757
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1

Blank page when trying to register.

And in your Configuration ... E-Mail Options ... you have the setting set to true for:

Send E-Mails
Send out e-mails

true
false

correct?

Linda McGrath
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7 Nov 2011, 2:38 PM
#22
pensaro1 avatar

pensaro1

New Zenner

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Feb 2009
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69
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0

Re: Blank page when trying to register.

Hello. Yes sendout emails is TRUE and the other settings for send out copy of ??? are also TRUE.

Lee

7 Nov 2011, 10:42 PM
#23
drbyte avatar

drbyte

Sensei

Join Date:
Jan 2004
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63,511
Plugin Contributions:
176

Re: Blank page when trying to register.

  1. Has /includes/classes/orders.php been altered in any way? Put back the original version of the file, and check if the problem persists.

  2. Are these text-only emails that are problematic? Or HTML-formatted emails? Or both?

  3. Turn on Email Archiving in Admin->Configuration->Email Options. Then place another order.
    Then install the Email Archive Manager addon from the addons section. Use it to look at all the emails archived. Is the email you claim ZC is not sending listed in the archive? if it is, then Zen Cart is sending it, but the email servers (after it leaves the control of Zen Cart) are not delivering it where you're expecting it.

  4. Which Email Transport method have you selected, and why? If you're not using SMTPAUTH, try it. You'll need to supply all the SMTP settings on that same screen.

  5. What's the domain name of the email that's allegedly not being sent? If it's on a "free" email service, it's very likely that their spam-detection system is disliking your server, your domain, your email, etc.

Some good reading exists on the topic:
http://www.zen-cart.com/wiki/index.php/Troubleshoot_-_Understanding_Causes_Of_Lost_Emails
http://www.zen-cart.com/wiki/index.php/Troubleshoot_-_Email_Problems

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

8 Nov 2011, 12:49 PM
#24
pensaro1 avatar

pensaro1

New Zenner

Join Date:
Feb 2009
Posts:
69
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0

Re: Blank page when trying to register.

DrByte:

  1. Has /includes/classes/orders.php been altered in any way? Put back the original version of the file, and check if the problem persists.

  2. Are these text-only emails that are problematic? Or HTML-formatted emails? Or both?

  3. Turn on Email Archiving in Admin->Configuration->Email Options. Then place another order.
    Then install the Email Archive Manager addon from the addons section. Use it to look at all the emails archived. Is the email you claim ZC is not sending listed in the archive? if it is, then Zen Cart is sending it, but the email servers (after it leaves the control of Zen Cart) are not delivering it where you're expecting it.

  4. Which Email Transport method have you selected, and why? If you're not using SMTPAUTH, try it. You'll need to supply all the SMTP settings on that same screen.

  5. What's the domain name of the email that's allegedly not being sent? If it's on a "free" email service, it's very likely that their spam-detection system is disliking your server, your domain, your email, etc.
    P.S. My zc is with Just Host so does that mean all outgoing emails from zc go via JustHost?

Some good reading exists on the topic:
http://www.zen-cart.com/wiki/index.php/Troubleshoot_-_Understanding_Causes_Of_Lost_Emails
http://www.zen-cart.com/wiki/index.php/Troubleshoot_-_Email_Problems

Hello and thanks again. This is becoming a real headache for me because I know nothing about code. So I am going 1 step at a time.

  1. /includes/classes/orders.php seems fine.
  2. I am having trouble downloading email archive manager. I download to my computer and unzip. Inside are; email_archive_manager_1-7_zc1.5 and inside that I have a Folder called 'admin' plus 'email_archive' sql file, plus'LICENSE' text file, plus 'README' text file. When I try to upload to 'admin' to zc the 'admin' folder doesn't show in the upload box, meaning I can't select the 'admin' folder to upload. I have tried uploading the whole addon and unzipping, but nothing is showing in my store/admin/tools as it apparently should.
  3. In the 'readme' file I am supposed to instal sql patch inside tools but I don't know what this
    "Enter the query
    to be executed:

Be sure to
end with ;" means. Until I get this addon working I can't check if zc is sending or not. Help!

Lee

9 Nov 2011, 2:22 PM
#25
pensaro1 avatar

pensaro1

New Zenner

Join Date:
Feb 2009
Posts:
69
Plugin Contributions:
0

Re: Blank page when trying to register.

Hello again. I still have not been able to get the email archive to install but I have been searching the archive in phpMyAdmin and all of the test accounts show there. There are 2 emails showing for each new account; 1 to the customer(not arriving) and 1(the copy) to ZenCart(which does arrive). I hope this helps someone to help me.
I have tried both text and html with no difference. I have tried sendmail and others insted of php, still no difference. :(

Lee

9 Nov 2011, 6:59 PM
#26
drbyte avatar

drbyte

Sensei

Join Date:
Jan 2004
Posts:
63,511
Plugin Contributions:
176

Re: Blank page when trying to register.

If the email details make it into the email-archive, then Zen Cart properly sent the email.

As I explained before, any delivery problems for that email are something you need to address with your hosting company and anyone else involved in the delivery process. The articles I referenced earlier can be helpful in understanding more about how email works.

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

10 Nov 2011, 9:56 AM
#27
pensaro1 avatar

pensaro1

New Zenner

Join Date:
Feb 2009
Posts:
69
Plugin Contributions:
0

Re: Blank page when trying to register.

DrByte:

If the email details make it into the email-archive, then Zen Cart properly sent the email.

As I explained before, any delivery problems for that email are something you need to address with your hosting company and anyone else involved in the delivery process. The articles I referenced earlier can be helpful in understanding more about how email works.

Hello once again. Thanks to everyone who has helped on this issue. Once I saw those emails in the archive I had pretty much reached the conclusion the fault must be with the host so I will take it up with them. I am still stuck on downloading the zc email archive addon but that is not urgent. Thanks again to everyone. :smile:

Lee