Certain email functions not working...

Hello

I have a slightly bizarre issue with a store - order emails, order updates are sent and received no problem. However sending an email to a customer directly from the back office or a newsletter does not work - I just get the "Error Notice: FAILED to send Email to all recipients"

I thought it was the same functionality that sent & received all email - whether it was an order or a direct email from the store?

I am using 1.39h, php5

If this was not working across the board I would know that my email setting were incorrect but as this is partially working I am slightly stuck as to what would cause certain part of this not to function correctly - would it be a permissions error?

Any feedback greatly appreciated.

Yes, the same core email functionality is used for all outgoing emails built-in to core features.

The most common cause of emails being rejected is invalid email addresses. The next most common is the use of "PHP" as "Email Transport Method" since it attempts to send messages unauthenticated, and thus often gets trapped before sending or caught in spam folders. Using SMTPAUTH is recommended to avoid that problem, and for numerous other reasons. SMTPAUTH is really the most efficient, reliable, and secure choice.

ref:
http://www.zen-cart.com/wiki/index.php/Troubleshoot_-_Email_Problems
http://www.zen-cart.com/wiki/index.php/Troubleshoot_-_Understanding_Causes_Of_Lost_Emails

And, FYI ... the Zen Cart store never "receives" any emails.

Peanut77 - did you resolve this problem? I have the exact same problem but changing to SMTP or SMTPauth made things worse by stopping all email from working. I am on a linux server. It is only the Tools- Send Email part that is not working - I get all other emails. I turned the email log on and I don't get any logs when I trying sending this email.

Hello

Yes I did - it was actually caused by a problem with the subscription add on I had added - and I managed to pinpoint it to only people who had subscribed couldn't be emailed.

Not sure if that helps you any?

Thanks for replying. No it doesn't help as I was emailing myself to test it with an account.

Appreciate your response.

Sue