New Zenner
- Join Date:
- Oct 2011
- Posts:
- 11
- Plugin Contributions:
- 0
Paymentech order doesn't shown in Admin
Dear experts,
I tried to solve the problem by myself and surfing the forum, but with no success. So.. may be someone know.. I realy need your help as we are pressed for time:(
While my Zen cart used only PayPal Express, everything was great - orders, payments, confirmation letters.
Now the owner needs the Chase Paymentech gateway. Paymentech uses E-xact.com to process the transactions and modified Authorize.net SIM.
Here is instruction fro zen cart: https://hostedcheckout.zendesk.com/entries/213946-how-to-integrate-hosted-checkout-with-zen-cart#3.1.2
The website is https://kodegarment.com/tutordoctor
I tried Test and Live Modes. Checkout seems to work fine in both modes: after step 3 customer is redirected to e-xact checkout page, provides credit card info and pushs "confirm" bottom. If successful, he sees the confirmation reciept and can returm back to the website using the "back to website" bottom.
Then the customer gets the confirmation email only from e-xact.com.
Here is the problem. There is no any confirmation letter from ZenCart. Moreover, ZenCart doesn't updates after completed checkout: shooping cart is not empty. In Admin nothing happens also: no invoices, no changes in Purchases list - nothing.
Checking the e-xact account I see all those transactions, and support rep confirmed them.
What should I miss?
Thank you in advance!
