Problem with downloading files after purchase

Hi All,

Using version 1.3.9c and there seems to be an issue after paying for downloadable music files. When a customer clicks on the download link, they get the following message:

404: Page not found
This error is generated when there was no web page with the name you specified at the web site.

Troubleshooting suggestions:

Ensure the page you are linking to exists in the correct folder.

Check your file name for case sensitivity . Index.htm is not the same as index.htm!

Temporarily disable any rewrite rules by renaming your .htaccess file if it exists.

The link in the email, I assume is created by the zencart and user is directed to pub/somefoldername/file.mp3

Any ideas why the link would not work?

Corinne

What is the path of that page with the error on it? Is it the same as the path of the actual file? Do you have attributes set properly for downloadable items?

If your server cannot properly create symlinks, or has been configured to disallow use of symlinks, then the default secure method of delivering downloadable files will not work for you. You'll need to get your hosting company to fix their limitations, or consider another less secure setting for serving your downloadable products.
Ref: https://www.zen-cart.com/tutorials/index.php?article=292