PayPal has unexpectedly returned a blank address

May have found a bug in virtual products handling, by virtue of the way PayPal handles addresses for virtual items.

Try setting your product as "Product Is Virtual" = Yes, Skip Shipping Address.
And make this small code change by adding in the new highlighted line exactly as shown:
/includes/modules/payment/paypalwpp.php, line 1661 (v1.5.0) ```
// Check for blank address -- if address received from PayPal is blank, ask the customer to register in the store first and then resume checkout
[B]if ($_SESSION['cart']->get_content_type() != 'virtual')[/B]
if ($response['SHIPTONAME'] . $response['SHIPTOSTREET'] . $response['SHIPTOSTREET2'] . $response['SHIPTOCITY'] . $response['SHIPTOSTATE'] . $response['SHIPTOZIP'] . $response['SHIPTOCOUNTRYCODE'] == '') {

I'll test it in about an hour after a db swap.

Thanks for the idea, I would love to skip this shipping step.

No luck.

I switched back to virtual and edited paypalwpp.

While finalizing the purchase in PP, I was sent back to steps 2 and 3 of the cart.

Steps 2 and 3 are still necessary. But the "unexpectedly returned a blank address" problem is gone, right?

DrByte:

Steps 2 and 3 are still necessary. But the "unexpectedly returned a blank address" problem is gone, right?

Ok, I was confused. Step 3 "Order Confirmation" appeared to be a shipping confirmation because of the shipping address.

So I guess I should rephrase my question:
Why the return to the cart from PP?
PP has these confirmation steps built in to their system.
This is very confusing to customers who want a true express checkout.

slingblade01:

So I guess I should rephrase my question:
Why the return to the cart from PP?
PP has these confirmation steps built in to their system.
The return to cart is necessary so that these situations can be handled:

• shipping, if applicable (needs address info to calculate)
• taxes, if applicable (needs address info to calculate)
• coupons, if offered (PayPal doesn't support this on their end)
• gift certificates, if offered (PayPal doesn't support YOUR gift certs on their end, only the ones THEY issue)

Plus, it's the way PayPal architected it initially. They're making some changes to bandage some of these limitations as time goes on, some even on our suggestion, amazingly enough.

#21 in this thread solved my issue.

Thanks.:clap:

Just wondering if there are any new developments on this. I have the same problem and have tried #21 along with several other changes but no luck.

I am having the same problem and post 21 didn't help ether. Its very frustrating! I am using V1.50 and moved from go daddy to host gator. I had no problem on go daddy:no:

Post #21 solved it for me! (I'm using an entirely fresh install of v1.5 with no mods).

Thanks DrByte!

All the best

Simon

I updated from 1.3.9 to 1.5.0 and have the same issue. I think post #21 solved it for me as well. It's too early to tell though.

Post #21 worked for me also:)

#21 works for me too.

:smile:
Dave

Post #21 solved the problem for me also.

It fixed my paypal issues as well. Hopefully this little bug fix will eventually come standard with the download.

Yes, this fix seems to be working fine. Is there a caveat I should watch for...is this an actual bug that will be fixed. In any event, thanks so much for getting the store up and running again!

#21 helped me a well. Thanks !!

I too am receiving this "We're sorry. PayPal has unexpectedly returned a blank address" message.

PayPal is set to a Business Account.

My test case has "Yes, Skip Shipping Address" and "Yes, Always Free Shipping" because it is an MP3 file.
If I want to use PayPal Website Payments Standard - IPN,* I can*, but I want to process credit cards using
PayPal, so I want to use PayPal Express Checkout:

I am using 1.5 and have never used any other version, I am a newbie.
Any suggestions??

My PayPal Express Checkout settings are:
Enable this Payment Module
True

Sort order of display.
1

Payment Zone
--none--

Express Checkout Shortcut Button
Off

Set Order Status
Processing [2]

Set Unpaid Order Status
Pending [1]

Set Refund Order Status
Pending [1]

Express Checkout: Require Confirmed Address
No

Express Checkout: Select Cheapest Shipping Automatically
Yes

Express Checkout: Skip Payment Page
Yes

Express Checkout: Automatic Account Creation
Yes

Payment Action
Final Sale

Transaction Currency
Only USD

Store (Brand) Name at PayPal
Peace and Brotherhood Store

Allow eCheck?
Any

PayPal Page Style
Primary

API Signature -- Username

API Signature -- Password

API Signature -- Signature Code

PayPal Mode
PayPal

Live or Sandbox
live

Debug Mode
Off

When was the bug referred to in #21 fixed?
Thank you.

tulipdude:

When was the bug referred to in #21 fixed?
Thank you.
There has not yet been any official release containing the code change you mentioned in post #21.
It is fixed in v1.5.1