Customer can't check out

6 Jan 2012, 1:10 AM

#1

Zen Follower

Join Date:: Nov 2011
Posts:: 121
Plugin Contributions:: 0

Customer can't check out

Just had a customer from Belgium place an order for 11 items, she encountered this error "internal fault with the processor program - programmation error on the website".

I logged into her account(cart) using a master password and tried to check out, just hangs on a blank page.

I tried to checkout with a teat customer account with 11 items and had no problem getting to the checkout screen.

Is this a problem with foreign addresses? The customer is still waiting to continue the order, please help, thank you.

6 Jan 2012, 1:27 AM

#2

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,513
Plugin Contributions:: 176

Re: Customer can't check out

That error message is coming from the payment gateway, not Zen Cart.
What payment module are they using for checkout?

Blank pages FAQ: https://www.zen-cart.com/tutorials/index.php?article=82

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Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

6 Jan 2012, 1:41 AM

#3

michaelchu

Zen Follower

Join Date:: Nov 2011
Posts:: 121
Plugin Contributions:: 0

Re: Customer can't check out

I am using authorize.net, and have already processed a few orders without any problems (no foreign transaction yet, could that be the problem?).

As for the blank page, I simulated the order using my test account an d didn't have a problem. After searching and reading other similar issues, I realized that the hosting company could be the problem (slow server)?

6 Jan 2012, 1:44 AM

#4

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,513
Plugin Contributions:: 176

Re: Customer can't check out

You need to contact Authorize.net for specific help, since the error is happening on their systems, not in Zen Cart, and not in your hosting server.

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.