Return address for Contact Us messages

I have version 1.3.9h my site is https://www.moebow.com

When I receive an email sent from the "contact us" on my page, the "sent from" email address shows up as my stores email address instead of the customer so I have no way to email them back. I wasn't sure where to post this so I hope this is the right place..

The sent from address is supposed to be the eMail address for your store. The "reply to" address should be the eMail address of the sender.

I just sent you a test message through the contact form. When you get it, hit reply and respond.

This is what it shows in my email. And when I click on the "reply" button it prefills the "to" area with my own email address.

Subject: Message from MOEBOW.com

From: Russ [email protected] (Add as Preferred Sender)

Date: Thu, Jan 05, 2012 7:10 pm
To: [email protected]

Does it have a "reply to" address in the header? What eMail client are you using?

I cannot repeat this issue ...

All emails I have tested in v1.3.9h on several sites have the email address correct to send to the sender of the Contact Us address that was added when sending the Contact US email ...

Ajeh:

I cannot repeat this issue ...

All emails I have tested in v1.3.9h on several sites have the email address correct to send to the sender of the Contact Us address that was added when sending the Contact US email ...

Yeah, I tested it on a couple of mine and it works the way it's supposed to.

Ajeh:

I cannot repeat this issue ...

All emails I have tested in v1.3.9h on several sites have the email address correct to send to the sender of the Contact Us address that was added when sending the Contact US email ...

Yes, I am receiving the emails fine..it is just when I click on "reply" in my email that it prefills the "to" and "from" sections BOTH with my own email address ([email protected])..

Does it have a "reply to" address in the header? What eMail client are you using?

RescoCCC:

Does it have a "reply to" address in the header? What eMail client are you using?

I am using godaddy webmail. The header of the received email has "reply" or "reply to all" . When I click the "reply" , it is prefilling the "to" section with my email as I mentioned before. I'm sure it's something simple

bluelightnin6:

I am using godaddy webmail. The header of the received email has "reply" or "reply to all" . When I click the "reply" , it is prefilling the "to" section with my email as I mentioned before. I'm sure it's something simple

That isn't the header. That's just their buttons. The header is the detailed eMail source info. I don't know how to view it in Godaddy, maybe somebody else does.

Okay, I logged in to a client's Godaddy eMail. While viewing the message you'll see a nore actions drop-down at the upper right. Click it and in there you'll find view full headers. Select that and click apply.

I changed my email address to gmail and sent a Contact US to the gmail address and hit reply and it works fine there too ...

RescoCCC:

Okay, I logged in to a client's Godaddy eMail. While viewing the message you'll see a nore actions drop-down at the upper right. Click it and in there you'll find view full headers. Select that and click apply.

Okay, I did that. Here is what is shows:

Received: (qmail 20800 invoked from network); 6 Jan 2012 02:10:10 -0000
Received: from unknown (HELO m1pismtp01-026.prod.mesa1.secureserver.net) ([216.69.186.29])
(envelope-sender [email protected])
by p3plsmtp18-04.prod.phx3.secureserver.net (qmail-1.03) with SMTP
for [email protected]; 6 Jan 2012 02:10:10 -0000
X-IronPort-Anti-Spam-Result: AvcEABlVBk9Ip+rycWdsb2JhbABCggWqfSIBDAgOBxQlgXIBMgYBWw4NGQGBBwgEBZ5En0WIcwEDgxoEiAYzhRCaEg
Received: from p3nlsmtp17.shr.prod.phx3.secureserver.net ([72.167.234.242])
by m1pismtp01-026.prod.mesa1.secureserver.net with ESMTP; 05 Jan 2012 19:10:10 -0700
Received: from p3nlhg770.shr.prod.phx3.secureserver.net ([184.168.46.168])
by p3nlsmtp17.shr.prod.phx3.secureserver.net with
id J2A91i00S3dj68w012A9jm; Thu, 05 Jan 2012 19:10:10 -0700
Received: from p3nlhg770.shr.prod.phx3.secureserver.net (localhost [127.0.0.1])
by p3nlhg770.shr.prod.phx3.secureserver.net (8.13.8/8.12.11) with ESMTP id q062A9h5013546
for [email protected]; Thu, 5 Jan 2012 19:10:09 -0700
Received: (from adva6225@localhost)
by p3nlhg770.shr.prod.phx3.secureserver.net (8.13.8/8.12.11/Submit) id q062A9C3013543;
Thu, 5 Jan 2012 19:10:09 -0700
X-Authentication-Warning: p3nlhg770.shr.prod.phx3.secureserver.net: adva6225 set sender to [email protected] using -f
To: [email protected]
Subject: Message from MOEBOW.com
Date: Thu, 5 Jan 2012 19:10:09 -0700
From: Russ [email protected]
Reply-to: Russ [email protected]
Message-ID: [email protected]
X-Priority: 3
X-Mailer: PHPMailer [version 1.73] via Zen Cart
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset="iso-8859-1"
X-Nonspam: Whitelist

I just went through the full headers in a few eMails in a couple client Godaddy eMail accounts. None of them contain the "reply to" entry. This looks like it's a Godaddy problem, (shock, shock).

Reply-to: Russ [email protected]

You have the correct entry so, with any other eMail system, it would work.

RescoCCC:

You have the correct entry so, with any other eMail system, it would work.

Ok thank you so much. I am contacting GoDaddy now. I will soon be switching to HostGator, this is definitely not the first issue I have had with GD.. Thanks again for your time and assisstance.

Oh I did have one question more. In my admin area under the email options, the "email address <sent FROM>" section...should this be left blank or use mine? Right now I have it set to mine..This isn't the issue I don't believe but was just checking..

I have it populated with my store eMail address.

bluelightnin6:

Oh I did have one question more. In my admin area under the email options, the "email address <sent FROM>" section...should this be left blank or use mine? Right now I have it set to mine..This isn't the issue I don't believe but was just checking..
That's the email address that your store uses for ALL messages it sends, and will be the "sent from" email address ... which is why it was called that.