Broken stylesheet?

Hello,

My website batsandbillets.com was working fine up until yesterday when I lost all the framework for my site. I have not made any changes so I contacted my host (1and1) and they told me that it is a broken or missing stylesheet.

I keep a backup of my site so I checked all the stylesheet against what there now and found nothing different. When I press them for the specific file or css they just keep telling me they will escalate the issue and provide me with backup of the site via email.

Has this happened to anyone else and if so is there something more I can do? I have validated my CSS and nothing came up...of course nothing is loading either so that could be why. I have double checked folder permissions just be sure nothing weird was happening even though I haven't changed anything because when I tried to view my logo by right clicking I received a 500 error which I thought was odd.

Thanks in advance for any advice or thoughts.

Ben

https://www.zen-cart.com/tutorials/index.php?article=235

https://www.zen-cart.com/tutorials/index.php?article=63

Almost certainly a server problem your host will have to fix.

Unfortunately, 1&1 falls into the class of webshosts that should never be used for eCommerce. They actively compete with GoDaddy for being the worst host in the world. One year GoDaddy wins that trophy, and then 1&1 decreases their service even more so that they can come back and win the following year.

In short, you are with a webhost that is not really suitable for professional eCommerce - so don't expect any great shakes from them.

Their monkey tells you it is a ZC issue... but a 500 error is being reported... That's the server...

They may have fouled up the DNS configurations. Sometimes, when the stylesheets fail to load, it's because the NS configurations have gone haywire.

Or they could have done some sort of tweaking on the server.

Best bet is to move to a host that understands eCommerce and Zc in particular... There are a few around, and we don't host with anyone who cannot demonstrate that capacity.

Thank you for the responses! I had thought it was a server issue but as stated, 1and1 is less than helpful. I am currently switching to bluehost but just haven't gotten the cart up and running yet. Hopefully 1and1 will figure their end out and my cart will return to normal soon. Otherwise...I'll ramp up the completion of the new cart and wave goodbye sooner rather than later!! THANK YOU AGAIN!!!!

I'd bet dollars to donuts that your host futzed with security settings or permissions. I also get a 500 error when trying to access your stylesheet.

1and1 does not like zen cart for some reason. I had a zen cart site hosted with then until they on their own decided it needed updated and shut down my database.

Now for your problem. They or someone has renamed everyone of you style sheets with an htm extention and placed inside everyone of those style sheet this code

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">

I hope you have backups to upload and in the meanwhile try to find a zen cart friendly host.

Uh, that just looks like the code that is automatically generated by the server when a 500 error occurs.

correction:

They are still named css on the server. The extension was changed on my computer when my program read the head of the file.

The code inside the css is xhtml

My files all look the same...I have cross checked them. They haven't been altered to what I can see. The host is telling me that they have changed nothing (don't believe it) and still haven't given me a back up....frustrated but not losing hope yet. Just getting my new site ready faster.....good bye 1and1!!

Thank you for all the advice and suggestions!!!

Ok...kept digging around and searching through forums to find an answer to what could be happening. I removed my htaccess file from the directory that wasn't working and my stylesheets appeared! I had changed NOTHING on this site when it stopped working. I don't know what else to do at this point....I know the htaccess is for security and don't know why it would have clashed with the server now...after over three years. My initial thought is that 1and1 changed their settings which put my site out of commission for the css though I am at a loss as what to do at this point. I will just forge ahead with getting away from them but want to thank everyone who took the time to offer help and suggestions!!

Thanks again,
Ben

Be sure to cancel them well in advance and read their cancel policy and keep all documentation upon canceling.

After I canceled them, changed the billing card info as they could not auto bill and moved my site they billed me for the next year then turned that canceled account over to a collection agency.

I had my attorney send a dispute and verify letter and the case was dropped.

google
1and1 fragrant billing

and see I was not alone.

I removed my htaccess file from the directory that wasn't working and my stylesheets appeared! I had changed NOTHING on this site when it stopped working

Your host changed some security settings that clashed with your .htaccess file. When they tell you they didn't change anything, they're lying.

google
1and1 fragrant billing

They use perfumed invoices?

RescoCCC:

They use perfumed invoices?

Right now the "perfume" does not possess a good odor!!! :no:

usernamenone:

google
1and1 fragrant billing

:laugh: thats what happens when I think of what they did to me, I type fast and don't proof read

Should read

Google
1and1 fraudulent billing

Though they do have an odor