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my host says my my store is producing Google Analytics errors on their server

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11 Jan 2012, 12:31 AM
#1
davowave avatar

davowave

New Zenner

Join Date:
Mar 2009
Posts:
90
Plugin Contributions:
0

my host says my my store is producing Google Analytics errors on their server

I've just gotten an email from my host saying that my zencart is producing errors and asking me to fix it. They're also very kindly offering to fix the problem for me for the tidy sum of £60.

I'm not that keen to pay them for something I would like to know how to fix myself. But I'm not sure what to do. Here's the msg...

Once of your websites is producing a high load of errors on our
server. Please could we ask you to address this error as quickly as
possible PHP Fatal error: require(): Failed opening required
'includes/templates/yourtemplate/shopping_cart//google_analytics.php'
(include_path='.:/hsphere/shared/apache/libexec/php5ext/php/') in
/hsphere/local/home/***/trts.com/includes/templates/yourtemplate/common/tpl_main_page.php on line 186

I've looked in includes/templates/yourtemplate/common/tpl_main_page.php on line 186 but don't see anything wrong

What could the problem be?

11 Jan 2012, 12:54 AM
#2
rescoccc avatar

rescoccc

Totally Zenned

Join Date:
May 2010
Location:
WA State
Posts:
1,700
Plugin Contributions:
2

Re: my host says my my store is producing Google Analytics errors on their server

Uninstall your Google Analytics mod and see if the problem goes away.

11 Jan 2012, 1:03 AM
#3
rescoccc avatar

rescoccc

Totally Zenned

Join Date:
May 2010
Location:
WA State
Posts:
1,700
Plugin Contributions:
2

Re: my host says my my store is producing Google Analytics errors on their server

This path looks wrong:

includes/templates/yourtemplate/shopping_cart//google_analytics.php

I think it's supposed to be includes/templates/your_template/google_analytics/google_analytics.php

11 Jan 2012, 4:12 AM
#4
website_rob avatar

website_rob

Inactive

Join Date:
Oct 2006
Location:
Alberta, Canada
Posts:
4,572
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0

Re: my host says my my store is producing Google Analytics errors on their server

'includes/templates/yourtemplate/shopping_cart**//**google_analytics.php'

There is one too many slashes in the path although I can't say if the path is correct as I've never used this module.

Suggest you follow the previous advice to uninstall the mod and see what happens.