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Download product still has shipping

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18 Jan 2012, 6:57 AM
#1
lowell37 avatar

lowell37

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Download product still has shipping

Hi, I've set up a downloadable video product, and everything seems to be in order, but when I test it, the shipping screen comes up, and the download never seems available upon checkout. I've followed this excellent tutorial:
tutorial-download-attribs-139,
and I have selected "No, Shipping Address Required" and "No, Normal Shipping Rules" and verified the attributes, etc, got the green light, everything looks good. I have only one radio button option. What could be wrong. Here is my site: artbylowell.com
and the product is marked free if you'd like a risk-free trial. Thanks, I'll check back for suggestions in the morning.

18 Jan 2012, 2:29 PM
#2
ajeh avatar

ajeh

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Re: Download product still has shipping

Make sure that on the Attribute for the download that you see the green dot next to the download file name ...

18 Jan 2012, 4:17 PM
#3
lowell37 avatar

lowell37

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Re: Download product still has shipping

Yes I have the green dot. I'm considering that because I had once had "Yes, always free shipping" selected, the product is permanently hosed. Gonna try an new product and do everything right the first time. Make sense?

18 Jan 2012, 4:41 PM
#4
ajeh avatar

ajeh

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Re: Download product still has shipping

Let us know if this corrects the problem ...

18 Jan 2012, 7:53 PM
#5
lowell37 avatar

lowell37

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Re: Download product still has shipping

I tried a different product, followed all the guidelines, and it seems to work fine. I've deleted the original product and will try again from scratch. I think THIS particular problem is solved. :D

18 Jan 2012, 7:57 PM
#6
ajeh avatar

ajeh

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Re: Download product still has shipping

Thanks for the update that this fixed it ...

Kind of odd that it broke, but without a lot of testing on a bazillion things that may have gone wrong on the data it is hard to determine the problem ...

Glad that you have it working now ... :smile: