Order history missing but paypal payment sent

23 Jan 2012, 4:28 PM

#1

syrieltiger

New Zenner

Join Date:: Jan 2012
Posts:: 2
Plugin Contributions:: 0

Order history missing but paypal payment sent

I have an order that came through our site
https://www.eyecandydecalswholesale.com

Version: 1.3.9h

that the order history is missing the paypal notification sent but not e-mail confirming the order and it doesn't show up in the zc_admin panel.

I resent the IPN in paypal and it said failed a few times then said "sent" finally but nothing showed up still.

I installed recover cart sales mod but nothing shows there either.

Anyway for me to figure this out?

23 Jan 2012, 4:35 PM

#2

stevesh

Black Belt

Join Date:: Feb 2005
Location:: Lansing, Michigan USA
Posts:: 19,793
Plugin Contributions:: 2

Re: Order history missing but paypal payment sent

Switch from Paypal IPN to the much more reliable Paypal Express.

23 Jan 2012, 4:38 PM

#3

syrieltiger

New Zenner

Join Date:: Jan 2012
Posts:: 2
Plugin Contributions:: 0

Re: Order history missing but paypal payment sent

Will that help me recover this one order or will this only help with futuure orders?

23 Jan 2012, 4:39 PM

#4

stevesh

Black Belt

Join Date:: Feb 2005
Location:: Lansing, Michigan USA
Posts:: 19,793
Plugin Contributions:: 2

Re: Order history missing but paypal payment sent

No, you can't retrieve that order (so far as I know) but you shouldn't have that problem again with Express.

23 Jan 2012, 4:41 PM

#5

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,515
Plugin Contributions:: 176

Re: Order history missing but paypal payment sent

Read my posts here: http://www.zen-cart.com/forum/showthread.php?t=191045

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