Zen Cart Logo
Forums / General Questions / No email being sent when order are placed

No email being sent when order are placed

Views: 994

Results 1 to 4 of 4
7 Feb 2012, 1:55 AM
#1
nicksab avatar

nicksab

Totally Zenned

Join Date:
Apr 2011
Posts:
592
Plugin Contributions:
0

No email being sent when order are placed

Hey everyone,

web: http://www.royal-fleur.com

I am having issues with emails. When an order is placed in my store, I am not receiving any emails to inform me about the order being placed.

i tried to place an order myself and the email are being sent to the customers, but i am not receiving anything on the admin side.

What could be the problem coming from?

I am using zen cart 1.5

Thank you for your help

7 Feb 2012, 2:40 AM
#2
nigelt74 avatar

nigelt74

Totally Zenned

Join Date:
Sep 2005
Location:
Waikato, New Zealand
Posts:
1,558
Plugin Contributions:
1

Re: No email being sent when order are placed

Ok

  1. Have you checked your junk/spam folder?
  2. Has this just started happening, or has it been happening for a while, is this a new store?

Do you have

admin --> configuration --> email settings --> Send Copy of Order Confirmation Emails To

Set to your correct email address?

What happens if you change that to a different email address does it work then?

Webzings Design
Semi retired from Web Design

7 Feb 2012, 3:04 AM
#3
drbyte avatar

drbyte

Sensei

Join Date:
Jan 2004
Posts:
63,515
Plugin Contributions:
176

Re: No email being sent when order are placed

Please click Reply below and answer all the questions in the Posting Tips section on that page.

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

20 Mar 2012, 7:29 AM
#4
charmlt avatar

charmlt

New Zenner

Join Date:
Mar 2005
Location:
Earth
Posts:
83
Plugin Contributions:
0

Re: No email being sent when order are placed

I also have failed to get my "Send Copy of Order Confirmation Emails To" e-mails from my cart.
The "Gateway" [email protected] sends without fail.
It happens regardless of payment method. I have not changed anything, it just started at 11:07 today.

HTTP Server: Apache
PHP Version: 5.3.8 (Zend: 2.3.0) PHP Memory Limit: 64M PHP Safe Mode: Off
PHP File Uploads: On Max Size: 15M POST Max Size: 8M
Database Data Size: 83,679 kB Database Index Size: 1,952 kB
Zen Cart 1.3.9h
Database Patch Level: 1.3.9h
v1.3.9h [2011-11-14 03:28:25] (Version Update 1.3.8->1.3.9h)
v1.3.8 [2009-07-26 08:48:48] (Version Update 1.3.7->1.3.8)
v1.3.7 [2007-12-02 23:55:41] (Version Update 1.3.6->1.3.7)
v1.3.6 [2007-12-02 23:55:40] (Version Update 1.3.5->1.3.6)
v1.3.5 [2007-12-02 23:55:40] (Version Update 1.3.0.2->1.3.5)
v1.3.0.2 [2007-12-02 23:55:37] (Version Update 1.3.0.1->1.3.0.2)
v1.3.0.1 [2007-12-02 23:55:37] (Version Update 1.3.0->1.3.0.1)
v1.3.0 [2007-12-02 23:54:37] (Version Update 1.2.7->1.3.0)
v1.2.7 [2007-12-02 23:48:20] (Version Update 1.2.6->1.2.7)
v1.2.6 [2005-08-30 13:04:40] (Version Update 1.2.5->1.2.6)
v1.2.5 [2005-08-30 13:04:40] (Version Update 1.2.4->1.2.5)
v1.2.4 [2005-02-20 14:14:20] (Fresh Installation)