Email Error: SMTP Error: Could not connect to SMTP host.

13 Feb 2012, 4:32 PM

#1

Zen Follower

Join Date:: Mar 2011
Posts:: 160
Plugin Contributions:: 0

Email Error: SMTP Error: Could not connect to SMTP host.

Hi,

I'm having trouble sending out html emails. I'm getting this error: Email Error: SMTP Error: Could not connect to SMTP host.

I've read the posts regarding how to set this up and still cant get it to work.

I'm using yahoo hosting and business email address.

Here are the configurations in my admin:

Transport Method: smtpauth
MIME HTML: true
Send Emails: true
Emails send from known domain: Yes
SMTP Email Account Mailbox: my yahoo business email address
SMTP Email Account Password: my yahoo password
SMTP Email Mail Host: smtp.bizmail.yahoo.com
SMTP Email Mail Server Port: 465

Please help.

13 Feb 2012, 7:23 PM

#2

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,513
Plugin Contributions:: 176

Re: Email Error: SMTP Error: Could not connect to SMTP host.

http://www.zen-cart.com/wiki/index.php/Troubleshoot_-_Email_Problems#Yahoo_Hosting

.
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13 Feb 2012, 10:31 PM

#3

sharc316

Zen Follower

Join Date:: Mar 2011
Posts:: 160
Plugin Contributions:: 0

Re: Email Error: SMTP Error: Could not connect to SMTP host.

Hi Dr Byte. Thank you for the link. I read and followed the info in that link already before posting here and cant seem to make this work. I've called yahoo support and they're saying they're not even getting any logs from my site trying to contact them when I'm trying to send emails. Any idea why it's not working?

13 Feb 2012, 11:44 PM

#4

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,513
Plugin Contributions:: 176

Re: Email Error: SMTP Error: Could not connect to SMTP host.

If they're not seeing any connection attempts, that further confirms that the "could not connect to SMTP host" actually means exactly what it says: it can't connect to the host (server) that's providing the SMTP (email) services.

That's usually a result of the host name being entered wrong, or the port number being wrong, or the server's own firewalls being configured to block that traffic (which is something the hosting company must resolve).

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

14 Feb 2012, 4:10 AM

#5

rodg

Deceased

Join Date:: Jan 2007
Location:: Australia
Posts:: 6,263
Plugin Contributions:: 4

Re: Email Error: SMTP Error: Could not connect to SMTP host.

sharc316:

SMTP Email Mail Server Port: 465

Try port 587

Cheers
Rod

NOTE: We are sorry that Rod is no longer with us.
We are grateful for all his contributions to the Zen Cart community.

Ozpost - The Ultimate Shipping module for Australian Merchants. Click these links for its Homepage, or Download from Zen-Cart.com.

14 Feb 2012, 7:52 AM

#6

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,513
Plugin Contributions:: 176

Re: Email Error: SMTP Error: Could not connect to SMTP host.

That's what the wiki article suggested, too. But, they did that already ... or so they claim.

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.