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Blank Admin - Cannot access admin page

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4 Mar 2012, 8:12 AM
#1
stangirl avatar

stangirl

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Jan 2009
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Blank Admin - Cannot access admin page

Hey there :) My site works, but I cannot access the new admin section. - White screen of annoyance.

I did read through all the other blank admin posts but none seemed to match.

BACKGROUND:
Upgrade from 1.3.9h to 1.5.0
Mysql 5.0
php 5.2
godaddy hosting

Webserver = Apache
Path_Translated = /var/chroot/home/content/xx/html/zc_install/index.php(SCRIPT_FILENAME)
Real Path = /home/content/xx/html
PHP O/S = Linux
PHP API Mode = cgi-fcgi
PHP Max Execution Time per page = 30

ADD-ONS - (no, I did not disable prior to upgrade -oops)
Zen Light Box 1.6.3-1.5
Column Layout Grid 1.3.8
Image Handler 3v3
Cross Sell v1.3

ERRORS DURING UPGRADE:
SKIPPED: Cannot drop index page_accessed on table admin_activity_log because it does not exist.
SKIPPED: Cannot drop index access_date on table admin_activity_log because it does not exist.
SKIPPED: Cannot add index idx_page_accessed_zen to table admin_activity_log because it already exists.
SKIPPED: Cannot add index idx_access_date_zen to table admin_activity_log because it already exists.

ALREADY CHECKED:
verified both admin/includes and includes config files show correct paths to url and connection to database.

attempted to show errors by both; adding config file in includes dir setting strict error reporting to true. I still got no errors to show.

ERROR LOG FROM SERVER:
[Sat Mar 03 19:23:49 2012] [error] [client 72.167.2.173] client denied by server configuration: /var/chroot/home/content/xx/html/includes/filenames.php

[Sat Mar 03 21:28:08 2012] [warn] RSA server certificate CommonName (CN) `foxcartel.com' does NOT match server name!?

[Sat Mar 03 23:19:47 2012] [error] [client 95.108.150.235] File does not exist: /var/chroot/home/content/xx/html/robots.txt

[Sun Mar 04 00:08:28 2012] [warn] RSA server certificate CommonName (CN) `foxcartel.com' does NOT match server name!?

-------------------------------------------------------------------

Everything is fine with my ssl cert.

Any thoughts what I can check next?

THANKS for the help!!
:frusty:

5 Mar 2012, 3:49 PM
#2
stangirl avatar

stangirl

New Zenner

Join Date:
Jan 2009
Posts:
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Re: Blank Admin - Cannot access admin page

Ok, so I restored my db to the og 1.3.9. Now I can access my admin from my original login location.

In the admin area, it does show me that I'm using 1.5.0 - this seems weird to me, any explanations?

Again, the front end looks fine except now I cannot get rid of the error messagae::

Your database appears to need patching to a higher level. See Tools->Server Information to review patch levels.

&&

USPS IS IN TESTING MODE


I read another post stating that this error message means some of the necessary files are missing.

So at this point, I'm not sure which way to go. Should I upload the 1.5.0 files into my original admin directory?

I'll keep experiment until someone can give me some guidance.

Thanks for any suggestions!

5 Mar 2012, 9:26 PM
#3
rescoccc avatar

rescoccc

Totally Zenned

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WA State
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Re: Blank Admin - Cannot access admin page

In the admin area, it does show me that I'm using 1.5.0 - this seems weird to me, any explanations?

This is saying that the files are version 1.50.

Your database appears to need patching to a higher level. See Tools->Server Information to review patch levels.

This is because you restored your version 1.39 database. You now have a mismatch between the database and the files.

6 Mar 2012, 5:22 PM
#4
stangirl avatar

stangirl

New Zenner

Join Date:
Jan 2009
Posts:
13
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Re: Blank Admin - Cannot access admin page

THanks so much for the reply!!

I figured that's why it says I need the patch, but on that page (Server-Info-Tools) It doesn't say how, or where to get the patch.

Anyway, I understand that's just a side effect of not having the NEW db in place.

Still don't know how to fix the root problem of blank admin in the 1.5.0.

My configure files are good - url's are correct, db names/passwords are correct. It's something in the includes within the new admin section that are causing me problems, but I can't identify the exact file.

I'll keep pluggin away though.

Hey I just went to re-install and noticed this message:

PHP Output Buffering (gzip) = OFF

Could this be my problem?

6 Mar 2012, 7:31 PM
#5
lat9 avatar

lat9

Administrator

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Sep 2009
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Stuart, FL
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Re: Blank Admin - Cannot access admin page

The "PHP Output Buffering (gzip) = OFF" should not cause your problems; it hasn't caused me any in the past few years!

Whenever you have a "white screen" or "partial screen" issue, you should check your store's /cache folder for debug-log files. The contents of those files will point you to the failing PHP file. https://www.zen-cart.com/tutorials/index.php?article=82