Why can't I show multiple images?

dgent:

Youre right, it doesnt now. But It did when I went to the red petticoat on his site.

File wise....

includes/modules/additional_images.php

and in your templates folder tpl_modules_additional_images.php

My template doesn't seem to have a tpl_modules_additional_images.php!!! Am I onto something? Can I use the one in, say, the classic template and load it into the template file? Although it's weird that my classic template doesn't do additional images either... :-(

callmeal:

My template doesn't seem to have a tpl_modules_additional_images.php!!! Am I onto something? Can I use the one in, say, the classic template and load it into the template file? Although it's weird that my classic template doesn't do additional images either... :-(

I've switched my template over to classic in case that helps for troubleshooting - that one DOES have the tpl file but still no additional images :(

callmeal:

My template doesn't seem to have a tpl_modules_additional_images.php!!! Am I onto something? Can I use the one in, say, the classic template and load it into the template file? Although it's weird that my classic template doesn't do additional images either... :-(Not really.. if your template doesn't have this file, then Zen Cart will use the one in the default_template.. You would only have this file in your template folder if you had modified it. (AKA an override)

I would suggest uploading a CLEAN default_template folder to your site via FTP.. Perhaps the default version is corrupted..

Looking at this whole thing logically, I'm thinking:

Since this appears in your source:

the template file is OK.

Since the images don't appear, despite the template file's attempt to display them, the problem pretty much has to be that the images aren't in the place Zencart is looking for them, or aren't named properly. I can't think of any other cause.

Update: I added an additional image to the product in the demo Music category, naming it sooty_01.jpg (the original image is sooty.jpg). It displayed fine. I then changed the file name to sooty_01.JPG (uppercase extension) - didn't display.

Can you just make the image called red.jpg and then red2.jpg, and don't worry about the MED and LGE suffixes for the moment.

stevesh:

Update: I added an additional image to the product in the demo Music category, naming it sooty_01.jpg (the original image is sooty.jpg). It displayed fine. I then changed the file name to sooty_01.JPG (uppercase extension) - didn't display.
And this makes sense since in Unix servers JPG and jpg are interpreted as being two different things..:yes:

I'm having trouble with this as well! If you go to this page in my store: http://kissmysasscosmetics.com/index.php?main_page=product_info&cPath=2_21&products_id=160

The main image is:
liptintbadreputation.jpg

The additional image that's not showing up is:
liptintbadreputation_01.jpg

They are both in the general images folder, nothing in the large or medium folders. Any ideas why the additional image isn't working?

I double & triple checked that I have it set in my admin to show additional photos and to show 3 additional photos per row.

has anyone tried adding jpg JPG to their images/htaccess file?

original

<FilesMatch ".*.(jpe?g|JPE?G|gif|GIF|png|PNG|swf|SWF)$" >

modified

<FilesMatch ".*.(jpe?g|JPE?G|jpg|JPG|gif|GIF|png|PNG|htm|swf|SWF)$" >

buildingblocks:

has anyone tried adding jpg JPG to their images/htaccess file?

original

<FilesMatch ".*.(jpe?g|JPE?G|gif|GIF|png|PNG|swf|SWF)$" >

modified

<FilesMatch ".*.(jpe?g|JPE?G|jpg|JPG|gif|GIF|png|PNG|htm|swf|SWF)$" >

Thats unnecessary, it already does that thats what JPE?G means, it means the E is optional so JPG or JPEG are acceptable.

@earldinger

your additional image is 500 by 500px which is fine but it is 300kb in size (it seems to be saved at photographic quality), try saving it for web and see if that makes a difference it should stay the same dimensions by come down to around 60kb, then upload it, often if the image is excessively large it can cause issues on some hosts.

ealdinger:

I'm having trouble with this as well! If you go to this page in my store: http://kissmysasscosmetics.com/index.php?main_page=product_info&cPath=2_21&products_id=160

The main image is:
liptintbadreputation.jpg

The additional image that's not showing up is:
liptintbadreputation_01.jpg

They are both in the general images folder, nothing in the large or medium folders. Any ideas why the additional image isn't working?

I double & triple checked that I have it set in my admin to show additional photos and to show 3 additional photos per row.

stevesh:

Looking at this whole thing logically, I'm thinking:

Since this appears in your source:

<!--bof Additional Product Images --> <!--eof Additional Product Images -->

the template file is OK.

Since the images don't appear, despite the template file's attempt to display them, the problem pretty much has to be that the images aren't in the place Zencart is looking for them, or aren't named properly. I can't think of any other cause.

Update: I added an additional image to the product in the demo Music category, naming it sooty_01.jpg (the original image is sooty.jpg). It displayed fine. I then changed the file name to sooty_01.JPG (uppercase extension) - didn't display.

Hmm, interesting - I originally had an uppercase extension on them. However they are now in lowercase and still not working :(

DivaVocals:

Not really.. if your template doesn't have this file, then Zen Cart will use the one in the default_template.. You would only have this file in your template folder if you had modified it. (AKA an override)

I would suggest uploading a CLEAN default_template folder to your site via FTP.. Perhaps the default version is corrupted..

Ok, I'll give this a go tonight.

dgent:

Can you just make the image called red.jpg and then red2.jpg, and don't worry about the MED and LGE suffixes for the moment.

Ok, I'm back to just red.jpg and red2.jpg now. Both files are under 50kb.

I guess you might use phpMyAdmin in your hosting control panel to check the product_type_layout table and make sure that Show Product Additional Images (id 12) is actually set to 1.

DivaVocals:

I would suggest uploading a CLEAN default_template folder to your site via FTP.. Perhaps the default version is corrupted..

Didn't work :(

stevesh:

I guess you might use phpMyAdmin in your hosting control panel to check the product_type_layout table and make sure that Show Product Additional Images (id 12) is actually set to 1.

Yes, it's set to 1 :(

Hey folks

I gave up and did a fresh install, and additional images worked until.... I installed my stock by attributes add in. I'm going to head over to that board to see if they can figure out what it is that's messing it about!

Thanks for all your help - I'll update if/when it gets sorted!

Regards

Callmeal

callmeal:

Hey folks

I gave up and did a fresh install, and additional images worked until.... I installed my stock by attributes add in. I'm going to head over to that board to see if they can figure out what it is that's messing it about!

Thanks for all your help - I'll update if/when it gets sorted!

Regards

Callmeal
SBA has ZERO effect on additional images..

nigelt74:

@earldinger

your additional image is 500 by 500px which is fine but it is 300kb in size (it seems to be saved at photographic quality), try saving it for web and see if that makes a difference it should stay the same dimensions by come down to around 60kb, then upload it, often if the image is excessively large it can cause issues on some hosts.

I did this and the additional images is under 90k but it still won't show : (

stevesh:

I guess you might use phpMyAdmin in your hosting control panel to check the product_type_layout table and make sure that Show Product Additional Images (id 12) is actually set to 1.

I checked this too and mine is set to 1 but additional images are not showing.

DivaVocals:

SBA has ZERO effect on additional images..

I know you said it has no effect but I also have SBA (the 1.5 beta version).

ealdinger:

I know you said it has no effect but I also have SBA (the 1.5 beta version).I said this because SBA doesn't modify ANY files which affect additional images.. So it's not LOGICAL that this add-on would have any affect..