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email problems after going back to old version

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16 Mar 2012, 11:12 PM
#1
fubar73 avatar

fubar73

New Zenner

Join Date:
Jan 2012
Posts:
15
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0

email problems after going back to old version

hi i need a little help here
when i first installed zencart all emails worked in the admin area and customers got the welcome emails but all this stopped working when i tried to upgrade to v1.5 which failed to work so i re-installed v1.3.9 that i had backed up and from that point on the whole email sending stopped working
this has got nothing to do with the host as i have another zencart v1.5 installed on the same sever with different database and that works great so it has to be something within the cart
i have compared all the settings between the 2 versions and they all match

any ideas are welcome as this is now becoming a nightmare

thanks in advance

17 Mar 2012, 3:01 AM
#2
drbyte avatar

drbyte

Sensei

Join Date:
Jan 2004
Posts:
63,513
Plugin Contributions:
176

Re: email problems after going back to old version

Definitely bizarre.

I never recommend going backwards to older versions. Lots of problems can occur when doing that.

As for fixing your current problem, this is where I'd start: http://www.zen-cart.com/wiki/index.php/Troubleshoot_-_Diagnosing_Obscure_Issues