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suddenly PayPal not returning transaction

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24 Apr 2012, 4:11 PM
#1
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secret_weapon

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suddenly PayPal not returning transaction

Over the past couple of weeks I have had two customers successfully check out via a PayPal processed transaction and not have their orders post back to Zen Cart. Searching for the customer in PayPal via their email address does show the transaction and transaction total -- but as there is no order in Zen Cart I cannot pull up the order contents.

I am, of course, concerned that there are more than two customers out there who have paid without having their order post.

Help?

24 Apr 2012, 4:26 PM
#2
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stevesh

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Re: suddenly PayPal not returning transaction

If you're using Paypal Standard (IPN), switch to Paypal Express, and this problem should disappear.

p.s. This isn't a Zencart bug.

Also, please upgrade to at least version 1.3.9h as soon as possible.

24 Apr 2012, 4:45 PM
#3
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secret_weapon

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Re: suddenly PayPal not returning transaction

Thanks - the upgrade is actually done but now I'm getting the fun DB errors :)

Warning Warning: Installation directory exists at: /home/misterjustin/secretweaponminiatures.com/zc_install. Please remove this directory for security reasons.
Warning Your database appears to need patching to a higher level. See Admin->Tools->Server Information to review patch levels.

Looking for the Express option -- where do you find it? I'm in My Profile and not seeing it there or in My Business Info.

Thanks for the assist!

24 Apr 2012, 6:34 PM
#4
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stevesh

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Re: suddenly PayPal not returning transaction

Admin - Modules - Payment to install Paypal Express. There's no way I know to retrieve the order info from the orders which didn't pass it without contacting the customer.

24 Apr 2012, 11:12 PM
#5
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secret_weapon

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Re: suddenly PayPal not returning transaction

The instructions on the admin-modules page seem to be out of date compared to the new PayPal layout -- so I'm still not sure we're set up properly for Express payment.

Do I need to set "PayPal Website Payments Standard - IPN" status to false when I activate Express?

Thanks again!

25 Apr 2012, 10:09 AM
#6
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stevesh

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Re: suddenly PayPal not returning transaction

Click Remove on IPN module in your ZC admin.