10474 - The shipping country is not allowed by the buyer's country of residence

25 Apr 2012, 8:42 PM

#1

New Zenner

Join Date:: Mar 2009
Posts:: 1
Plugin Contributions:: 0

10474 - The shipping country is not allowed by the buyer's country of residence

I administer a shop based in California. A customer in China cannot checkout. He is seeing this error:

10474 Invalid Data - This transaction cannot be processed. The shipping country is not allowed by the buyer's country of residence.

The only payment module enabled is paypal express. Does anyone know a workaround or solution for this problem?

3 Mar 2013, 5:20 PM

#2

paul3648

Zen Follower

Join Date:: Mar 2007
Location:: Taiwan
Posts:: 239
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Re: 10474 - The shipping country is not allowed by the buyer's country of residence

I am also having this problem for a customer who lives in China but is registered in Ireland.

Is this a problem with PayPal or with Zen Cart?

3 Mar 2013, 5:42 PM

#3

dbltoe

Totally Zenned

Join Date:: Jan 2004
Location:: N of San Antonio TX
Posts:: 9,896
Plugin Contributions:: 21

Re: 10474 - The shipping country is not allowed by the buyer's country of residence

The question is.... Do these folks really live in China? Do they respond to an email? Are they shipping to an address other than the registered address?

IMHO these are folks trying to rip you off. Rather than making it easier for them to do so, I'd be happy the system is doing something to protect my store.

Yet, if you have your store restricted (i.e., set to US zones only), folks in Canada would not be able to shop.

Also, we did have a site using a store-bought template that had a problem with addresses. We had to let the customer establish their country first in order for anyone outside the US to submit a proper address.

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5 Mar 2013, 4:07 AM

#4

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,511
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Re: 10474 - The shipping country is not allowed by the buyer's country of residence

paul3648:

I am also having this problem for a customer who lives in China but is registered in Ireland.

Is this a problem with PayPal or with Zen Cart?

I believe that's a limitation imposed by PayPal. Contact them for information about whether there is a way to work around it.

.
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6 Mar 2013, 1:52 AM

#5

paul3648

Zen Follower

Join Date:: Mar 2007
Location:: Taiwan
Posts:: 239
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Re: 10474 - The shipping country is not allowed by the buyer's country of residence

dbltoe:

The question is.... Do these folks really live in China? Do they respond to an email? Are they shipping to an address other than the registered address?

IMHO these are folks trying to rip you off. Rather than making it easier for them to do so, I'd be happy the system is doing something to protect my store.

I'd be happy having a choice whether to accept the order or not. It seems PayPal is not giving me that choice.