Help! Quantity Discount Stopped Working

Hi Gang!

I had my quantity discount working just fine until I noticed today that the price isn't affected in the cart anymore. I mean it doesn't deduct the discount from the extended price (2 or more).

I had this set from Zen Cart's Products Price Manager and I had the discount applied on 2 items with "Amount Off".

again - this worked just fine until today - there were no new mods installed since.

please help!

thanks!
gabstero

UPDATE:

The discounted price is saved all well in the qty discount Extended Price field in the Product Price Manager (on Admin's side). The only thing is that it is not reflected in the cart.

Any clues for where should I start looking? Also I am using zencart Zen Cart v1.3.7.1

thanks!
gabstero

ANOTHER UPDATE:

the price is discounted correctly in the Quantity Box on the product page. So my only issue is that it's not discounted in the cart.

Please help!
thanks a TON!
gabstero

UPDATE AGAIN!

(boy, am I the only one with this issue?)

Looks like if a user is logged in, the quantity discount price shows correctly in the cart. the issue is only for a not logged in user.

Hmm...

g

gabstero:

UPDATE AGAIN!

(boy, am I the only one with this issue?)

Looks like if a user is logged in, the quantity discount price shows correctly in the cart. the issue is only for a not logged in user.

Hmm...

g

Hello! I am having this EXACT same issue. Here is a link to my site. Let me recap:

-Quantity discount has stopped being reflected in the cart total
-Quantity discount is setup properly and is being reflected on my product pages (link to product page with quantity discount)
-If a user is logged in, the quantity discount price shows correctly in the cart. The issue is only for a not logged in user.

This is quite a big issue for me, as I know for a fact this problem has cost me sales. ANY help is GREATLY appreciated!

Thank you in advance for your time and help.

Actually, the problem is also occurring with logged in users.

So:

The cart sub-total is not reflecting quantity discounts BUT
If the user proceeds through checkout, the quantity discounts are applied and they end up with the correct total.

I'm pulling my hair out here. Any help is appreciated

I add 50 to my cart not logged in ... then create an account and go to checkout and see:
Sub-Total: $12.50

Zone Rates (Shipping to US): $5.00
Total: $17.50

Both show the 50 x .25 = $12.50 price ...

What are you seeing? :lookaroun

Ajeh:

I add 50 to my cart not logged in ... then create an account and go to checkout and see:
Sub-Total: $12.50

Zone Rates (Shipping to US): $5.00
Total: $17.50

Both show the 50 x .25 = $12.50 price ...

What are you seeing? :lookaroun

This is what I am seeing in my cart as a guest:

Remember, the sub-total does not include the shipping. The subtotal should be $12.50 (.25 * 50) but instead it is showing $17.50 (.35 * 50).

Ajeh:

I add 50 to my cart not logged in ... then create an account and go to checkout and see:
Sub-Total: $12.50

Zone Rates (Shipping to US): $5.00
Total: $17.50

Both show the 50 x .25 = $12.50 price ...

What are you seeing? :lookaroun

I also want to add that you are seeing the correct sub-total and total because you created an account and went through the first step of the checkout process. After you go through Step 1 of checkout, the subtotal corrects itself and accounts for the quantity discounts. However, it does not take into account quantity discounts when viewing the cart as a guest or a logged in user... you have to go through Step 1 of checkout before it accounts for the quantity discounts.

Most users probably never get that far though since the high sub-total in their cart makes them want to shop somewhere else :blink:

Working too many hours, sorry missed that ...

Can you switch to the Classic Template ... does anything change?

Ajeh:

Working too many hours, sorry missed that ...

Can you switch to the Classic Template ... does anything change?

Linda,

I appreciate your help. Unfortunately the same problem occurs with the classic template.

lolwaut:

Linda,

I appreciate your help. Unfortunately the same problem occurs with the classic template.

What Zen Cart & PHP version? Which Shipping module(s) are you using?

~Melanie

Having exactly the same problem (only difference is the quantity discount has never worked) with zen cart 1.3.9h (classic template), php 5.3.16 and Zone Rates shipping module, did anyone get to the bottom of this problem?

JonnyRRR...

Please, did anyone solve this problem? My blank discounts were working until about an hour ago, and now they have stopped. There have been no changes on my part, so this is very strange. Thanks, Kelley

I'm going to stat a new thread for this question, as this seems to be in the wrong section. Sorry to double up.

I think it happened when moved the products to a new category. Will update in a few minutes.

Okay, now its not working again. This is beyond bizarre!

I don't see any point in updating both of these threads. After this post, I will only post updates for this question in this thread: http://www.zen-cart.com/showthread.php?209853-Blank-Discounts-stopped-working

I have the same issue:

In our store, we offer quantity discounts on all products dependent on the quantity purchased (set in Categories Quantities Discounts ).

The price is discounted correctly in the Quantity Box on the product page. But my only issue is that it's not discounted in the cart. Please refer to the following picture:

The cart calculation is just based on base price, but not on discount price. I wonder if it has something to do with the cart and checkout calculating the discount differently?

Any suggestions would be greatly appreciated.

Eric

Check your other post on this ...