Customer paid using a gift certificate/coupon but none were actually issued..

28 May 2012, 11:30 AM

#1

New Zenner

Join Date:: Jul 2011
Posts:: 18
Plugin Contributions:: 0

Customer paid using a gift certificate/coupon but none were actually issued..

Basically a new customer signed up for our site last night and somehow paid using a coupon or gift certificate but we never issued any to the customer.. especially not for the entire order total..

The invoice lists Gift Certificate/Coupon as the payment method.. how did this person manage to not pay for the item and yet checkout? I'm not sure what to do or where to go from here. I don't want this to happen again, and it is the first time it has ever happened.

Any help would be appreciated.

28 May 2012, 12:00 PM

#2

stevesh

Black Belt

Join Date:: Feb 2005
Location:: Lansing, Michigan USA
Posts:: 19,793
Plugin Contributions:: 2

Re: Customer paid using a gift certificate/coupon but none were actually issued..

Clicking on the last thread listed in Similar Threads at the bottom of the page reveals a post from 2006 that reads nearly word-for-word as yours. ???

Anyway, as always, we need to know what version of Zencart you're using, what payment modules, etc.

28 May 2012, 12:05 PM

#3

babyvegas

New Zenner

Join Date:: Jul 2011
Posts:: 18
Plugin Contributions:: 0

Re: Customer paid using a gift certificate/coupon but none were actually issued..

yes it is the same problem but I couldn't find a solution in there and they were not using the same cart version.

Using version 1.39h
I am using payment modules: paypal, NAB transact

31 May 2012, 8:16 AM

#4

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,511
Plugin Contributions:: 176

Re: Customer paid using a gift certificate/coupon but none were actually issued..

Sounds like a problem with the payment module you're using.

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