Template Modification issue - changes aren't showing

Hello,

I started to manage a fully functional zen cart website (1.3.9h) and I am quite new to Zen Cart. The issue I am having is that whatever code I add to my custom template (includes/templates/mycustomtemplate/common/tpl_main_page.php) does not take effect. I´ve tried clearing the cache and also tried adding the same piece of code to the template_default, but without any results. I cannot understand what could be the problem, since I have no idea where to start searching for the mistake.

A link to the site in question would help us help you.

Sorry for not mentioning, the site is http://www.bhairavashop.com

You're using a Template Monster template, which may have prevented you from editing those pages. You could ask them about the problem.

how about check the permission of ""tpl_main_page.php",the code you added can be saved?

It might also help if you explain what you are trying to do and what code you're trying to add.

TM should help with general issues with their template not working. Don't know how they will react to additions/modifications; possibly call it outside their scope.

No advice can be given until we know what you are trying to achieve. We don't even know if tpl_main_page.php is the appropriate file to be editing.

And as Steve says, a LARGE part of your problems will be stemming from your use of TenplateMonster material, which is often so heavily customised, many core functions in zencart are either removed or disabled.

You can TEST your "theories" by reverting to the CLASSIC template, and making changes to template_default/common/tpl_main_page.php (make a backup first).

Thank you all for the advice. The reason for this was that there were multiple servers and the difference between the IPs was only one number, so the owner did not know that he had two ftp servers. Still thanks for such quick replies.