Upraded to USPS Shipping Module 2012 - International Shipping Options Not Showing

Hello,

I am using v 1.3.8a and downloaded the latest version of the USPS Shipping Module that was released Jan 22, 2012. I checked the Developer Tool Kit and made sure the version number was correct (@version $Id: usps.php 18348F 2012-01-22 01:22:00Z ajeh $ ) and it was. For some reason, the international shipping options are not appearing when customers are going to check out.

Here are my settings:

Enable USPS Shipping
True

Enter the USPS Web Tools User ID
401JUSTA4594

Which server to use
production

Quote Sort Order
Unsorted

Handling Fee - US
0

Handling Fee - International
1.00

Handling Per Order or Per Box
Box

Decimal Settings
3

Tax Class
--none--

Tax Basis
Shipping

Shipping Zone
--none--

Sort Order
0

All Packages are Machinable
True

USPS Options
Display weight, Display transit time

Domestic Shipping Methods
EXPRESS, PRIORITY, FIRST CLASS

International Shipping Methods
Express Mail Int, Priority Mail International, First Class Mail Int Parcel

Debug Mode
Off

Here is my Shipping/Packaging settings:
Country of Origin United States
Postal Code 53575
Enter the Maximum Package Weight you will ship 50
Package Tare Small to Medium - added percentage:weight 0:0
Larger packages - added packaging percentage:weight 0:0
Display Number of Boxes and Weight Status 0
Order Free Shipping 0 Weight Status 0
Shipping Estimator Display Settings for Shopping Cart 2
Display Order Comments on Admin Invoice 1
Display Order Comments on Admin Packing Slip 1

I have another Zen Cart site and when I updated that one to the newest USPS shipping module everything worked fine, so I am not sure why this site is not working. I searched other Forum threads and haven't been able to find the answer. I am not great at using Zen Cart so if anyone could help me out that would be great. Thank you!

What is the Ship to that you are testing?

What is the weight that you are testing?

The address that we are testing is:
United Kingdom
West Yorkshire
LS22 7TW

• a lot of the customers are from the United Kingdom.

And the weight of the item is 0.8125.

So far I cannot reproduce the problem ...

Try saving your settings to NotePad and do a REMOVE and INSTALL then reconfigure the USPS shipping module ...

Ajeh:

So far I cannot reproduce the problem ...

Try saving your settings to NotePad and do a REMOVE and INSTALL then reconfigure the USPS shipping module ...

I copied my settings, removed, installed, and reconfigured the USPS shipping module and the problem still occurs. I also emailed USPS to see if I have international permissions and that I was on a production server and they said yes. This is what they sent me:

"Thank you for contacting the USPS® Internet Customer Care Center in regards to your web tools account 401JUSTA4594. I will be more then happy to assist you.

I am very sorry for the problems you have encountered. I have checked on your account and it is on the production server and you do have the internationl permissions.

I would recommend in order to resolve this issue getting in contact with Zen Cart to make sure that they have included the international coding into your sitem"

Do you have any other suggestions on what to do?

Do you have a link to your site that we can perhaps peek at?

Ajeh:

Do you have a link to your site that we can perhaps peek at?

Here is the link to the website: (I already put an item in the shopping cart) When you click update, the shipping options should appear but they don't. I also tried doing a full order all the way through to see if it would add on later, but it doesn't.
http://justangelseyes.com/index.php?main_page=shopping_cart

Thank you for your help!

Could you turn on the Debug to log files and try a search and see what comes up on the USPS debug log files?

Also, look in the Modules ... Shipping ... and can you post what all shipping modules are installed and the settings in the right panel?

I turned the Debug Mode on to Logs - where can I find the reports? I looked on the FTP and didn't see any reports after I tried hitting "update" for the shipping options.

The only shipping module that is installed on the website is the USPS one and here are the settings:

Enable USPS Shipping
True

Enter the USPS Web Tools User ID
401JUSTA4594

Which server to use
production

Quote Sort Order
Unsorted

Handling Fee - US
0

Handling Fee - International
1.00

Handling Per Order or Per Box
Box

Decimal Settings
3

Tax Class
--none--

Tax Basis
Shipping

Shipping Zone
--none--

Sort Order
0

All Packages are Machinable
True

USPS Options
Display weight, Display transit time

Domestic Shipping Methods
EXPRESS, PRIORITY, FIRST CLASS

International Shipping Methods
Express Mail Int, Priority Mail International, First Class Mail Int Parcel

Debug Mode
Logs

The logs are stored in your /cache directory ...

How is your site showing the Free Shipping in the checkout? What has been customized or changed in your site related to shipping?

This is the latest report from the Debug Log:

May 31 2012 12:25:22 --
Server: production

Weight = 0.25 Pounds: 0 Ounces: 4
ZipOrigination: 53575
ZipDestination:
Tare Rates - Small/Medium: 0:0 Large: 0:0

RESPONSE FROM USPS:

<Error><Number>-2147219099</Number><Source>RateV3_Respond.;clsRateV3.UnpackRateNode;SOLServerRates.RateV3_Respond</Source><Description>Missing value for ZipDestination.</Description><HelpFile></HelpFile><HelpContext>1000440</HelpContext></Error>

It looks like it's not recognizing the zip code?

I am looking into seeing what was changed on the website for shipping - I am taking over for someone else and I'm not sure if anything/what was modified.

What do you see in the USPS debug log if you try a Canadian address?

What happens if you switch to the Classic Template?

This is what I get with Canada as the recipient:
May 31 2012 11:56:42 --
Server: production

Weight = 2.5 Pounds: 2 Ounces: 8
ZipOrigination: 53575
ZipDestination: M4B 1B3 Country: Canada
Tare Rates - Small/Medium: 0:0 Large: 0:0

RESPONSE FROM USPS:

<Package ID="0"><Prohibitions>An issue of a publication in which more than 5 percent of its total advertising space is primarily directed to a Canadian market and which indicates:
(a) Specifically where goods or services may be obtained in Canada, or
(b) Specific items or conditions relating to the sale or provision of goods or services in Canada.
All alcoholic beverages including wines, etc.
An issue of a publication that contains an advertisement primarily directed to a Canadian market is a prohibited import if that advertisement does not appear in identical form in all editions of the issue distributed in the country of origin.
Articles so marked as to create the false impression that they were made in Canada, Great Britain or any other British country.
Commercial tags of metal.
Firearms, except as follows: Firearms may be mailed to Canada provided that they meet the requirements in DMM 601.11.1, 601.11.2, 601.11.3, and 601.11.6 and that the importer has the required documentation. Customers must visit http://cbsa-asfc.gc.ca/publications/pub/bsf5044-eng.html prior to mailing for Canadian import requirements.
Gold bullion, gold dust, and nonmanufactured precious metals.
Non-refillable lighters or any other lighter that contains fuel. New lighters with no fuel may be sent.
Oleomargarine and other butter substitutes, including altered or renovated butter.
Perishable infectious biological substances.
Perishable noninfectious biological substances.
Plumage and skins of wild birds.
Prison-made goods being sold or intended for sale by a person or firm.
Radioactive materials.
############## or inert munitions, as well as other devices that simulate explosive devices or munitions, including ############## or inert grenades or other simulated military munitions, whether or not such items are for display purposes.
Reprints of Canadian or British works copyrighted in Canada.
Reproductions of Canadian postage stamps unless printed in publications in black and white only and with a defacing line drawn across each reproduction.
Shipments bearing caution labels indicating the contents are flammable.
Smoke-making devices for motor vehicles and boats.
Used or secondhand hives or bee supplies.</Prohibitions><Restrictions>The maximum value of a GXG shipment to CANADA is $2,499 or a lesser amount if limited by content or value.
Coins; banknotes; currency notes; securities payable to bearer; traveler's checks; gold, silver, platinum, manufactured or not; jewelry; and other valuable articles may be sent only in registered items.
Exceptions:
Coins sent to or from collectors or dealers may be mailed in ordinary (uninsured) parcels.
Drugs and medicines must comply with Canadian law.
Eggs for hatching must be packed in new, clean containers and accompanied by a certificate issued by a veterinarian of the U.S. Department of Agriculture, or one issued by a State veterinarian and endorsed by a veterinarian of that Bureau, stating that to the best of his or her knowledge the eggs come from a flock that is free from Newcastle disease, fowl pest, or fowl typhoid. See 135.3 for method of packing.
Meat and meat food products must be accompanied by an export certificate issued by the U.S. Department of Agriculture and labeled in accordance with Canadian regulations. Exception to these requirements are:

1. bona fide sample shipments weighing less than 10 kg;
2. meat products addressed to a government department or agency;
3. meat products intended for personal consumption when they enter Canada in the possession of the importer.
   Precious stones, set or not set; all items used as dress ornaments and coming under the term "jewelry" including articles of gold or other precious metal for personal use such as cigarette holders, cases, powder cases, card cases, opera glasses, fountain pens, watches, etc., are permitted in insured parcels provided the articles have value not over $5 U.S. A parcel containing a number of such articles valued at $5 or less may be insured for the total value of the contents up to a maximum of $200.
   Veterinary biological products including serums and vaccines must be accompanied by a permit issued by the Veterinary Director General, Ministry of Agriculture of Canada.</Restrictions><Observations>1. Banknotes valued at $100 or more must be put up in a compact package and securely tied with strong twine before wrapping. The wrapper must be linen or other strong, woven material, linen lined paper, or two thicknesses of strong kraft paper. After wrapping, the package must be again securely tied or stitched and sealed at the points of closing.
4. The name of the Canadian province in which the office of destination is located must appear as part of the address.
5. The following must not be accepted for insurance:
   Bees, postage stamps (canceled and uncanceled) and albums in which they are mounted, and parcels addressed to CFPOs.
6. Canadian Forces Mail (CFPO) is processed through Canadian military post offices and must be addressed in the following manner:
   (a) NUMBER, RANK, NAME UNIT
   (b) CFPO (NUMBER)
   (c) BELLEVILLE ON K0K 3R0
   (d) CANADA
   Maximum weight limits for mail addressed to members of the Canadian Forces based outside of Canada (CFPO) is 22 pounds. Parcels for CFPO addresses may not be insured. Direct sacks of printed matter (M-bags) are not permitted for CFPO addresses.
7. A letter fully prepaid and bearing the same address as that of a parcel may be tied or otherwise securely attached to the outside of the parcel. Stamps to cover postage on the parcel must be affixed to the wrapper of the parcel. Stamps to pay postage on the letter must be affixed to the envelope thereof.
8. Certain types of merchandise must be marked to show country of origin in the manner prescribed by the Canadian customs regulations.
9. Goods valued under 20 Canadian dollars are duty and excise tax exempt. Goods over 20 Canadian dollars will be subject to the applicable duties and excise taxes. Gift shipments received by mail that are valued under 60 Canadian dollars are duty and excise tax exempt.
10. For all casual and commercial items valued under 1,600 Canadian dollars, Canada Post will collect the assessed duties and excise taxes and a handling fee of 5 Canadian dollars from the addressee. For Express Mail International items, the handling fee is 8 Canadian dollars. All commercial mail items over 1,600 Canadian dollars will be held by Canada Customs and Excise until proper invoice and accounting documentation is provided by the addressee.
11. The Canada Customs Invoice can be obtained from stationery, office supply, or printing companies. If mailers are unable to obtain the Canada Customs Invoice locally, they should visit the following Web site: https://www.canadapost.ca. In addition, commercial invoices are acceptable provided that each invoice has the required information for customs purposes.
12. Information on Canadian customs regulations may be obtained from the Office of International Marketing/223, Bureau of International Commerce, Department of Commerce, Washington, DC 20230, or any field office of that Department.
    Obtaining post code information:
13. Information on Canadian post code directories can be obtained from:
    (a) NATIONAL PHILATELIC CENTER
    CANADA POST CORPORATION
    STATION 1
    ANTIGONISH NS B2G 2R8
    Telephone: 1-800-565-4362
    Fax: 1-902-863-6796
    (b) To obtain Canadian post codes for specific addresses, call the General Information line at 1-416-979-8822 or access the Canada Post Corporation web site on the Internet at http://www.canadapost.ca.
14. Pursuant to the Canada Customs Act and a need to heighten border security, Canada will deny entry of all postal items (except postcards) that do not bear complete sender and addressee information in roman letters and arabic numerals. </Observations><CustomsForms>First-Class Mail International items and Priority Mail International Flat Rate Envelopes and Small Flat Rate Boxes:
    PS Form 2976 (see 123.61)
    Priority Mail International parcels:
    PS Form 2976-A inside 2976-E (envelope)</CustomsForms><ExpressMail>Country Code:
    CA

Reciprocal Service Name:
There is no reciprocal service.

Required Customs Form/Endorsement

1. Business papers and commercial documents.
   PS Form 2976, Customs - CN 22 and Sender's Declaration.

2. Merchandise samples and gift shipments (non-commercial parcels).
   PS Form 2976-A, Customs Declaration and Dispatch Note CP 72, inside a PS Form 2976-E, Customs Declaration Envelope CP 91.

3. Merchandise (commercial shipments) and all articles subject to customs duty.
   PS Form 2976-A, Customs Declaration and Dispatch Note CP 72, inside a PS Form 2976-E, Customs Declaration Envelope CP 91.

Notes:

1. Gift shipments (non-commercial parcels) require a sales receipt, invoice or other documentation to support the declared value.
2. Coins; banknotes; currency notes, including paper money; securities of any kind payable to bearer; traveler's checks; platinum, gold, and silver; precious stones; jewelry; watches; and other valuable articles are prohibited in Express Mail International shipments to Canada.
3. Express Mail shipments may have a street address or a post office box address. A local telephone number for the addressee MUST be provided for shipments addressed to a post office box address. A local telephone number for the addressee should be provided if possible for shipments to a street address.

Areas Served: All</ExpressMail><AreasServed>Please reference Express Mail for Areas Served.</AreasServed>

<Service ID="4"><Pounds>2</Pounds><Ounces>8</Ounces><MailType>Package</MailType><Country>CANADA</Country><Postage>72.25</Postage>
<SvcCommitments>1 - 3 business days</SvcCommitments><SvcDescription>Global Express Guaranteed (GXG)**</SvcDescription>
<MaxDimensions>Max. length 46", width 35", height 46" and max. length plus girth combined 108"</MaxDimensions>
<MaxWeight>70</MaxWeight></Service>

<Service ID="6"><Pounds>2</Pounds><Ounces>8</Ounces><MailType>Package</MailType><Country>CANADA</Country><Postage>72.25</Postage>
<SvcCommitments>1 - 3 business days</SvcCommitments><SvcDescription>Global Express Guaranteed Non-Document Rectangular</SvcDescription>
<MaxDimensions>Max. length 46", width 35", height 46" and max. length plus girth combined 108"</MaxDimensions>
<MaxWeight>70</MaxWeight></Service>

<Service ID="7"><Pounds>2</Pounds><Ounces>8</Ounces><MailType>Package</MailType><Country>CANADA</Country><Postage>72.25</Postage>
<SvcCommitments>1 - 3 business days</SvcCommitments><SvcDescription>Global Express Guaranteed Non-Document Non-Rectangular</SvcDescription>
<MaxDimensions>Max. length 46", width 35", height 46" and max. length plus girth combined 108"</MaxDimensions>
<MaxWeight>70</MaxWeight></Service>

<Service ID="12"><Pounds>2</Pounds><Ounces>8</Ounces><MailType>Package</MailType><Country>CANADA</Country><Postage>72.25</Postage>
<SvcCommitments>1 - 3 business days</SvcCommitments><SvcDescription>USPS GXG Envelopes**</SvcDescription>
<MaxDimensions>USPS-Produced regular size cardboard envelope (12-1/2" x 9-1/2"), the legal-sized cardboard envelope (15" x 9-1/2") and the GXG Tyvek envelope (15-1/2" x 12-1/2")</MaxDimensions>
<MaxWeight>70</MaxWeight></Service>

<Service ID="1"><Pounds>2</Pounds><Ounces>8</Ounces><MailType>Package</MailType><Country>CANADA</Country><Postage>40.80</Postage>
<SvcCommitments>3 - 5 business days</SvcCommitments><SvcDescription>Express Mail International</SvcDescription>
<MaxDimensions>Max. length 42", max. length plus girth combined 79"</MaxDimensions>
<MaxWeight>66</MaxWeight></Service>

<Service ID="26"><Pounds>2</Pounds><Ounces>8</Ounces><MailType>Package</MailType><Country>CANADA</Country><Postage>59.95</Postage>
<SvcCommitments>3 - 5 business days</SvcCommitments><SvcDescription>Express Mail International Flat Rate Boxes</SvcDescription>
<MaxDimensions>USPS-Produced Box: 13-5/8" x 11-7/8" x 3-3/8" or 11" x 8-1/2" x 5-1/2"<br>Maximum weight 20 pounds.</MaxDimensions>
<MaxWeight>20</MaxWeight></Service>

<Service ID="10"><Pounds>2</Pounds><Ounces>8</Ounces><MailType>Package</MailType><Country>CANADA</Country><Postage>29.25</Postage>
<SvcCommitments>3 - 5 business days</SvcCommitments><SvcDescription>Express Mail International Flat Rate Envelope</SvcDescription>
<MaxDimensions>USPS-Produced Envelope: 12-1/2" x 9-1/2"<br>Maximum weight 20 pounds.</MaxDimensions>
<MaxWeight>20</MaxWeight></Service>

<Service ID="17"><Pounds>2</Pounds><Ounces>8</Ounces><MailType>Package</MailType><Country>CANADA</Country><Postage>29.25</Postage>
<SvcCommitments>3 - 5 business days</SvcCommitments><SvcDescription>Express Mail International Legal Flat Rate Envelope</SvcDescription>
<MaxDimensions>USPS-Produced Envelope: 15" x 9-1/2"<br>Maximum weight 20 pounds.</MaxDimensions>
<MaxWeight>20</MaxWeight></Service>

<Service ID="2"><Pounds>2</Pounds><Ounces>8</Ounces><MailType>Package</MailType><Country>CANADA</Country><Postage>28.35</Postage>
<SvcCommitments>6 - 10 business days</SvcCommitments><SvcDescription>Priority Mail International</SvcDescription>
<MaxDimensions>Max. length 79", max. length plus girth 108"</MaxDimensions>
<MaxWeight>66</MaxWeight></Service>

<Service ID="11"><Pounds>2</Pounds><Ounces>8</Ounces><MailType>Package</MailType><Country>CANADA</Country><Postage>39.95</Postage>
<SvcCommitments>6 - 10 business days</SvcCommitments><SvcDescription>Priority Mail International Large Flat Rate Box</SvcDescription>
<MaxDimensions>USPS-Produced Box: 23-11/16" x 11-3/4" x 3" or 12" x 12" x 5-1/2"<br>Maximum weight 20 pounds.</MaxDimensions>
<MaxWeight>20</MaxWeight></Service>

<Service ID="9"><Pounds>2</Pounds><Ounces>8</Ounces><MailType>Package</MailType><Country>CANADA</Country><Postage>32.95</Postage>
<SvcCommitments>6 - 10 business days</SvcCommitments><SvcDescription>Priority Mail International Medium Flat Rate Box</SvcDescription>
<MaxDimensions>USPS-Produced Box: 13-5/8" x 11-7/8" x 3-3/8" or 11" x 8-1/2" x 5-1/2"<br>Maximum weight 20 pounds.</MaxDimensions>
<MaxWeight>20</MaxWeight></Service>

<Service ID="16"><Pounds>2</Pounds><Ounces>8</Ounces><MailType>Package</MailType><Country>CANADA</Country><Postage>12.95</Postage>
<SvcCommitments>6 - 10 business days</SvcCommitments><SvcDescription>Priority Mail International Small Flat Rate Box**</SvcDescription>
<MaxDimensions>USPS-Produced Box: 8-5/8" x 5-3/8" x 1-5/8"<br>Maximum weight 4 pounds.</MaxDimensions>
<MaxWeight>4</MaxWeight></Service>

<Service ID="24"><Pounds>2</Pounds><Ounces>8</Ounces><MailType>Package</MailType><Country>CANADA</Country><Postage>12.95</Postage>
<SvcCommitments>6 - 10 business days</SvcCommitments><SvcDescription>Priority Mail International DVD Flat Rate priced box**</SvcDescription>
<MaxDimensions>USPS-Produced Box: 7-9/16" x 5-7/16" x 5/8"<br>Maximum weight 4 pounds.</MaxDimensions>
<MaxWeight>4</MaxWeight></Service>

<Service ID="25"><Pounds>2</Pounds><Ounces>8</Ounces><MailType>Package</MailType><Country>CANADA</Country><Postage>12.95</Postage>
<SvcCommitments>6 - 10 business days</SvcCommitments><SvcDescription>Priority Mail International Large Video Flat Rate priced box**</SvcDescription>
<MaxDimensions>USPS-Produced Box: 9-1/4" x 6-1/4" x 2"<br>Maximum weight 4 pounds.</MaxDimensions>
<MaxWeight>4</MaxWeight></Service>

<Service ID="8"><Pounds>2</Pounds><Ounces>8</Ounces><MailType>Package</MailType><Country>CANADA</Country><Postage>12.95</Postage>
<SvcCommitments>6 - 10 business days</SvcCommitments><SvcDescription>Priority Mail International Flat Rate Envelope**</SvcDescription>
<MaxDimensions>USPS-Produced Envelope: 12-1/2" x 9-1/2"<br>Maximum weight 4 pounds.</MaxDimensions>
<MaxWeight>4</MaxWeight></Service>

<Service ID="22"><Pounds>2</Pounds><Ounces>8</Ounces><MailType>Package</MailType><Country>CANADA</Country><Postage>12.95</Postage>
<SvcCommitments>6 - 10 business days</SvcCommitments><SvcDescription>Priority Mail International Legal Flat Rate Envelope**</SvcDescription>
<MaxDimensions>USPS-Produced Envelope: 15" x 9-1/2"<br>Maximum weight 4 pounds.</MaxDimensions>
<MaxWeight>4</MaxWeight></Service>

<Service ID="23"><Pounds>2</Pounds><Ounces>8</Ounces><MailType>Package</MailType><Country>CANADA</Country><Postage>12.95</Postage>
<SvcCommitments>6 - 10 business days</SvcCommitments><SvcDescription>Priority Mail International Padded Flat Rate Envelope**</SvcDescription>
<MaxDimensions>USPS-Produced Envelope: 12-1/2" x 9-1/2"<br>Maximum weight 4 pounds.</MaxDimensions>
<MaxWeight>4</MaxWeight></Service>

<Service ID="18"><Pounds>2</Pounds><Ounces>8</Ounces><MailType>Package</MailType><Country>CANADA</Country><Postage>12.95</Postage>
<SvcCommitments>6 - 10 business days</SvcCommitments><SvcDescription>Priority Mail International Gift Card Flat Rate Envelope**</SvcDescription>
<MaxDimensions>USPS-Produced Envelope: 10" x 7"<br>Maximum weight 4 pounds.</MaxDimensions>
<MaxWeight>4</MaxWeight></Service>

<Service ID="20"><Pounds>2</Pounds><Ounces>8</Ounces><MailType>Package</MailType><Country>CANADA</Country><Postage>12.95</Postage>
<SvcCommitments>6 - 10 business days</SvcCommitments><SvcDescription>Priority Mail International Small Flat Rate Envelope**</SvcDescription>
<MaxDimensions>USPS-Produced Envelope: 10" x 6"<br>Maximum weight 4 pounds.</MaxDimensions>
<MaxWeight>4</MaxWeight></Service>

<Service ID="19"><Pounds>2</Pounds><Ounces>8</Ounces><MailType>Package</MailType><Country>CANADA</Country><Postage>12.95</Postage>
<SvcCommitments>6 - 10 business days</SvcCommitments><SvcDescription>Priority Mail International Window Flat Rate Envelope**</SvcDescription>
<MaxDimensions>USPS-Produced Envelope: 10" x 5"<br>Maximum weight 4 pounds.</MaxDimensions>
<MaxWeight>4</MaxWeight></Service>

<Service ID="15"><Pounds>2</Pounds><Ounces>8</Ounces><MailType>Package</MailType><Country>CANADA</Country><Postage>10.85</Postage>
<SvcCommitments>Varies by destination</SvcCommitments><SvcDescription>First-Class Mail International Parcel**</SvcDescription>
<MaxDimensions>Other than rolls: Max. length 24", max length, height and depth (thickness) combined 36"<br>Rolls: Max. length 36". Max length and twice the diameter combined 42"</MaxDimensions>
<MaxWeight>4</MaxWeight></Service>

<Service ID="14"><Pounds>2</Pounds><Ounces>8</Ounces><MailType>Package</MailType><Country>CANADA</Country><Postage>9.35</Postage>
<SvcCommitments>Varies by destination</SvcCommitments><SvcDescription>First-Class Mail International Large Envelope**</SvcDescription>
<MaxDimensions>Max. length 15", height 12" or thickness 3/4"</MaxDimensions>
<MaxWeight>4</MaxWeight></Service>

</Package></IntlRateResponse>

The shipping options do not appear when I switched to the classic template.

Something is blocking the shipping from showing ...

Could you look in the Modules ... Order Totals ... and look at the Shipping ot_shipping and see if the Free Shipping is enabled on there?

Could you check the file:
/includes/classes/shipping.php

and see if that has been customized in any way ...

I figured out what it was! When I went to Order Totals and checked Shipping, Provide Free Checking for Orders made was checked to both instead of just national. Ah I didn't think to look there earlier until you told me. Thank you for your help! I will remember this for next time if something occurs.

Thanks for the update that this is now working correctly for you ... :smile: