While testing my upgrade from 1.3.9h to 1.5 I came across an issue that I need some help with. Can someone explain how gift certificates are supposed to work with the COWOA mod? Basically, I'm trying to figure out if the below behavior is normal (in which case I'll need a workaround to enable COWOA customers to buy and use gift certificates) or if there's something wrong with my store.
Right now, when I buy a gift certificate without an account I have no way to access it or use it. Upon purchase, I get an order confirmation email with my order number and order summary. When I log into the admin, I can see the gift certificate in the Gift Certificate Queue, and I can release it. When I do so, I (as the COWOA customer) get the email stating that:
You recently purchased a Gift Certificate from our online store.
For security reasons this was not made immediately available to you. However, this amount has now been released. You may now visit our store and send the value of the Gift Certificate via email to someone else, or use it yourself.
The Gift Certificate(s) you purchased are worth $xxx
$xxx
There's no link to the store in the email--I believe the customer is supposed to log into their account at this point and find the gift certificate there. But how does it work when they don't have an account? Is there a workaround? I have set the COWOA option Enable Order Status to True, but when testing COWOA checkout I've never received such an email. Is there another setting, like in Configuration > Email, that needs to be set correctly for this to work?
This shop doesn't get a lot of gift certificate purchases, so it's never come up before. All this happens whether using my custom template or Classic Contemporary Green.
I've searched this thread, the 1.3.9 COWOA thread, and the forums in general to no avail. Any insight is appreciated!
erin.
Current ZC version: 1.5 (in the process of upgrading from 1.3.9h)
Mods installed on 1.3.9h and carried across the upgrade:
CEON URI mapping (inactive while I'm testing the shop)
Column Layout Grid
EZ Thumbnails
EZ Page Improved TOC
Giftwrap
Hide Categories
Integrated COWOA
Mods installed on 1.5:
USPS and USPS Autofill
CKEditor
Mods installed and removed on 1.3.9h:
Newsletter Subscribe (perhaps removed incorrectly, will be re-checking)
Current ZC version: 1.5, upgraded manually from 1.3.9h.
Mods: CEON URI mapping, Column Layout Grid, EZ Thumbnails, EZ Page Improved TOC, Giftwrap, Hide Categories, Integrated COWOA, USPS and Shipstation, CKEditor.