Broken Specials on Admin Side

Hi all,

I think the "specials" portion of my ZC install is broken. When I click on admin>catalog>specials all that comes up is a blank white page with nothing on it. When I click on the specials link in my storefront, the sales that I set up in salemaker are not displayed. Here is a link to my site in case you need it: http://tinyurl.com/3uttrvu

I am in desperate need of help, as my customers need a place where they can view all of the sale items.

Thanks for your time!

What debug logs do you see in your /cache directory?
http://www.zen-cart.com/content.php?124-blank-page

Ajeh:

What debug logs do you see in your directory:
/cache

there are none from today. no related debug logs. :wacko:

Look in phpMyAdmin at your database and see how many records are in the table specials ...

How many records are in the table products ...

What happens if you switch to the Classic Template, do the Specials show on the store?

I have 13 columns and 0 rows in my specials table.

There are 78 rows in my products table.

When I switch it to the classic template, it does not fix the issue.

Thanks for your help. I'll be sure to buy you some coffee once this gets sorted out.

Ajeh:

Look in phpMyAdmin at your database and see how many records are in the table specials ...

How many records are in the table products ...

What happens if you switch to the Classic Template, do the Specials show on the store?

Please click Reply below and answer all the questions in the Posting Tips section.

Is this a Clean v1.3.9h or did you do an Upgrade?

Do you enter your Products Manually or do you import them?

If you go to the Catalog ... Featured Products ... do you see a list of Products if you hit NEW PRODUCT button?

Ajeh:

Is this a Clean v1.3.9h or did you do an Upgrade?

Do you enter your Products Manually or do you import them?

If you go to the Catalog ... Featured Products ... do you see a list of Products if you hit NEW PRODUCT button?

This is a Clean 1.39h but it is heavily modded... too many add-ons to list. I do have backups but I wouldn't know how to pinpoint the issue even if I did have a backup where it works properly.

I enter my products manually.

I do see a list of products when I hit the new button.

Thanks so much.

Could you turn off your SEO/rewrites and see if there is any difference?

It makes it difficult to see things with those on and sometimes causes issues ...

Do you see any debug logs in the directory:
/cache

In admin:
When you go to Catalog ... Specials ... you see no Specials already set, correct?

When you go to Catalog ... Featured Products ... you see no Featured Products already set, correct?

You mentioned that you have ...

lolwaut:

There are 78 rows in my products table.

Do you have 16 Products or so set to status OFF (In Stock NO) ...

lolwaut:

This is a Clean 1.39h but it is heavily modded.
If it's heavily modded, then what do you mean by saying "this is a Clean 1.3.9h"?
What does "Clean" mean in this context?

lolwaut:

I think the "specials" portion of my ZC install is broken. When I click on admin>catalog>specials all that comes up is a blank white page with nothing on it.
Is the entire screen blank?
Or just the part after the navigation menu bar?

Ajeh:

Could you turn off your SEO/rewrites and see if there is any difference?

It makes it difficult to see things with those on and sometimes causes issues ...

Do you see any debug logs in the directory:
/cache

In admin:
When you go to Catalog ... Specials ... you see no Specials already set, correct?

When you go to Catalog ... Featured Products ... you see no Featured Products already set, correct?

I know its not a problem with the SEO rewrites because my specials are broken on the admin side too. When i go to Catalog>Specials, all that comes up is a BLANK WHITE PAGE with nothing on it.

When I go to Catalog>Featured Products, I do see products set because I have manually set them up as featured products.

Ajeh:

You mentioned that you have ...

Do you have 16 Products or so set to status OFF (In Stock NO) ...

No, the reason for the discrepancy is because I have a bunch of linked products. These records are accounted for in the database but not in the "All Products" page.

DrByte:

If it's heavily modded, then what do you mean by saying "this is a Clean 1.3.9h"?
What does "Clean" mean in this context?

Well, at this point, it isn't "clean" at all. I was responding to Ajeh's question about whether it was a "clean install" or an "upgrade." In my case, it was originally a clean install.

DrByte:

Is the entire screen blank?
Or just the part after the navigation menu bar?

Yes, the ENTIRE SCREEN IS BLANK. No menu bar.

Thanks for your help.

lolwaut:

Yes, the ENTIRE SCREEN IS BLANK. No menu bar.
Okay, then you're encountering errors which are preventing the script from running.
FAQ on blank pages: http://www.zen-cart.com/content.php?124-blank-page
FAQ on server errors: http://www.zen-cart.com/content.php?105-why-am-i-getting-500-internal-server-error

I would start by comparing all my site files against clean files, and see what's missing or broken: http://www.zen-cart.com/wiki/index.php/Troubleshoot_-_Diagnosing_Obscure_Issues

Thanks for your help. That pointed me in the right direction. It turns out that the bug was related to the Group Pricing per Item mod. Other people are reporting the same issue in it's dedicated support thread. Thanks for all your help!