Website stuck at check out - just goes blank

10 Jun 2012, 6:49 AM

#1

New Zenner

Join Date:: Oct 2011
Posts:: 8
Plugin Contributions:: 0

Website stuck at check out - just goes blank

Hello
My website gets stuck at this point,its the second step of checking out,I am guessing that something is missing. How do I find out what file is missing?
This page loads fine but when i click next it just goes blank and this url stays and the page goes blank,maybe people can understand what I want to say
http://takomokei.com/index.php?main_page=checkout_shipping

Thanks in advance

10 Jun 2012, 7:10 AM

#2

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,513
Plugin Contributions:: 176

Re: Website stuck at check out - just goes blank

Troubleshooting a Blank Page: http://www.zen-cart.com/content.php?124-blank-page

.
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10 Jun 2012, 7:15 AM

#3

rakuda

New Zenner

Join Date:: Oct 2011
Posts:: 8
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Re: Website stuck at check out - just goes blank

I just read through this,and while it is a good read I have not uploaded and files,But my website was moved from one server to another,I had no choice in this and now I am left dealing with it.
So I have a blank page and something did not get up loaded correctly when the server move happened. How do i know what file I need to re upload? Do I just have to look for files with 0 bytes? and re upload those?

10 Jun 2012, 10:15 AM

#4

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,513
Plugin Contributions:: 176

Re: Website stuck at check out - just goes blank

It seems you completely skipped over point number two in that article, which talks about debug logs. That's a pretty important thing to be looking at.

And yes, since you moved to another server, any number of files could have been affected.

Who did the move? Which steps of the proper procedure did they skip and why: http://www.zen-cart.com/content.php?142-i-want-to-move-my-zen-cart-installation-to-another-host-or-a-different-server

Rakuda:

How do i know what file I need to re upload?
After you've addressed the other things, if the problem persists, do this: http://www.zen-cart.com/wiki/index.php/Troubleshoot_-_Diagnosing_Obscure_Issues

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

10 Jun 2012, 1:04 PM

#5

rakuda

New Zenner

Join Date:: Oct 2011
Posts:: 8
Plugin Contributions:: 0

Re: Website stuck at check out - just goes blank

Well I am knee deep in it now.
[05-Apr-2012 05:53:19] PHP Warning: htmlspecialchars() [<a href='function.htmlspecialchars'>function.htmlspecialchars</a>]: charset `utf8' not supported, assuming iso-8859-1 in /home2/takomoke/public_html/tmcontrol/includes/functions/general.php on line 39
This is the most recent one,but it looks like I have to start at the begining.
Thanks for the help you have given me so far.

11 Jun 2012, 4:49 AM

#6

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,513
Plugin Contributions:: 176

Re: Website stuck at check out - just goes blank

If your server doesn't support UTF8, then when you upgrade simply don't switch your store to use it. Keep the iso-8859-1 instead:
http://www.zen-cart.com/content.php?313-should-i-convert-my-store-from-iso-8859-1-to-utf8

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.