Site maintenance: Sun 15 Nov, from 20:00 UTC, about 4–6 hours. Details

This cutover relies on some testing that is still incomplete so may be cancelled at short notice

Forums / General Questions / Suddenly Getting a blank screen and no error messages after clicking to login

Suddenly Getting a blank screen and no error messages after clicking to login

Started by delia on 14 Jun 2012, 8:09 PM · Views: 1,519

Results 1 to 4 of 4
14 Jun 2012, 8:09 PM
#1
delia avatar

delia

Totally Zenned

Join Date:
May 2006
Location:
Gardiner, Maine
Posts:
2,383
Plugin Contributions:
7

Suddenly Getting a blank screen and no error messages after clicking to login

Getting a blank screen and no error messages after clicking to login. Url sticks on index.php?main_page=login&action=process - not on shipping. Just started happening 2 days ago. The first time I checked I found error messages about the USPS unsort and reinstalled USPS though no messages had happened before. I made sure I had the correct file and that error went away (was happening when trying to access the login page then). I turned on strict error reporting and nothing showed up.

My mind is blank - what could cause this and not leave any trail? and start abruptly?

The full-time Zen Cart Guru. WizTech4ZC.com
New template for 2.0 viewable here: 2.0 Demo

15 Jun 2012, 6:07 PM
#2
kobra avatar

kobra

Black Belt

Join Date:
Aug 2005
Location:
Arizona
Posts:
31,500
Plugin Contributions:
4

Re: Suddenly Getting a blank screen and no error messages after clicking to login

Use FTP and sort by changed date and look for file alterations around the time this happened

Zen-Venom Get Bitten

15 Jun 2012, 11:14 PM
#3
drbyte avatar

drbyte

Sensei

Join Date:
Jan 2004
Posts:
63,511
Plugin Contributions:
176

Re: Suddenly Getting a blank screen and no error messages after clicking to login

check:

  • configure.php changes
  • SSL changes
  • addons added/removed
  • changes related to cookies
  • is zenid cookie getting set, does domain match the store
  • other browsers affected
  • other computers affected
  • php version change
  • cpanel automatic updates to server config overnight

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

17 Jun 2012, 12:50 PM
#4
delia avatar

delia

Totally Zenned

Join Date:
May 2006
Location:
Gardiner, Maine
Posts:
2,383
Plugin Contributions:
7

Re: Suddenly Getting a blank screen and no error messages after clicking to login

well, I never did figure out what was wrong but uploaded all default files again (there were 2 installations, a 1.5 and a 1.3.9h) and this was on godaddy. Seems to be working okay now. And yes, I told her keeping her sites on godaddy was not a good idea.

The full-time Zen Cart Guru. WizTech4ZC.com
New template for 2.0 viewable here: 2.0 Demo