Forums / Installing on a Linux/Unix Server / index page not showing

index page not showing

Views: 4,037

Results 1 to 14 of 14
3 Jul 2012, 2:15 AM
#1
tempoart avatar

tempoart

New Zenner

Join Date:
Jul 2012
Posts:
3
Plugin Contributions:
0

index page not showing

I have a problem with my new installation of Zen Cart 1.5.0 which was installed on a cpanel. The details of the installation are shown below:
Path : /home/asource/public_html
URL : http://cabinetrymart.com
I could not open the default page of zencart. I found the zencart is, instead of in the root directory, in the following directory:
/home/asource/public_html/zcadmin. To my understanding the zencart's index.php page should be in the root directory in order to show it when my domain, cabinetrymart.com is opened. The problem is that I do not know as how to move or install the zencart there. Need your help. Thanks in advance.

9 Jul 2012, 1:18 PM
#2
sengtsan avatar

sengtsan

New Zenner

Join Date:
Jul 2012
Location:
United Kingdom
Posts:
12
Plugin Contributions:
0

Re: index page not showing

I seem to have the same problem. I successfully uploaded zen-cart-v150-full-release-12302011 into the "public" area of my linux web host. I then changed the permissions as instructed and put the address into my browser, in order to launch the installation. It just comes up as a blank page or "can't find the server" message.

It's in a folder called Zencart in my public_html and I've registered the domain https://www.mytestshop.tk. Not sure where I've gone wrong. Any suggestions?

Thanks

9 Jul 2012, 1:54 PM
#4
sengtsan avatar

sengtsan

New Zenner

Join Date:
Jul 2012
Location:
United Kingdom
Posts:
12
Plugin Contributions:
0

Re: index page not showing

Thanks Steve. I'm going to go through that. I'm very new to this whole thing, so I may be back with more dumb questions :smile:

9 Jul 2012, 2:15 PM
#5
dbltoe avatar

dbltoe

Totally Zenned

Join Date:
Jan 2004
Location:
N of San Antonio TX
Posts:
9,873
Plugin Contributions:
19

Re: index page not showing

Sounds like you might have used an installer like Fantastico. In most cases, it's fantasticant.
Don't know of anyone on this forum that advocates using ANY auto installer. And, updating by these installers is NEVER endorsed.

Need a hand with Zen Cart? Hire the team at myZenCartZone.com for upgrades, repairs, and custom plugins.
Zen Cart Certified hosting at myZenCartHost.com

9 Jul 2012, 3:16 PM
#6
sengtsan avatar

sengtsan

New Zenner

Join Date:
Jul 2012
Location:
United Kingdom
Posts:
12
Plugin Contributions:
0

Re: index page not showing

dbltoe:

Sounds like you might have used an installer like Fantastico. In most cases, it's fantasticant.
Don't know of anyone on this forum that advocates using ANY auto installer. And, updating by these installers is NEVER endorsed.

Hi dbltoe,
Oops, I don't know anything about any installer? Do I need one? I've just followed the instructions I found in the html document which downloaded with the package.
It says:

In your browser, enter the URL to your new shop, and the Installer should automatically start.
Example: http://www.mydomain.com/catalog

  • or - to start the installer directly, use: http://www.mydomain.com/catalog/zc_install
    That's what I did and I'm still getting the following message:
    Safari can’t open the page “http://www.mytestshop.tk/public_html/zencart150/zc_install” because Safari can’t find the server “www.mytestshop.tk”.
    So, I've overlooked something. Perhaps I need a separate installer? What would you advise?

Regards

9 Jul 2012, 4:36 PM
#7
stevesh avatar

stevesh

Black Belt

Join Date:
Feb 2005
Location:
Lansing, Michigan USA
Posts:
19,793
Plugin Contributions:
2

Re: index page not showing

That's pretty specific - the browser can't find your domain. Did you upload the Zencart files using FTP ? If so, what domain name did you specify in the FTP settings ?

9 Jul 2012, 6:10 PM
#8
sengtsan avatar

sengtsan

New Zenner

Join Date:
Jul 2012
Location:
United Kingdom
Posts:
12
Plugin Contributions:
0

Re: index page not showing

stevesh:

That's pretty specific - the browser can't find your domain. Did you upload the Zencart files using FTP ? If so, what domain name did you specify in the FTP settings ?

Hi Steve,
Yes I uploaded all files onto my host with FTP as recommended. They all appear to have uploaded, as they are identical with the files I downloaded onto to my Mac. They're all there, as follows:
Attachment 10759
They're in a folder called zencart150 in public_html

Cheers

9 Jul 2012, 6:14 PM
#9
schoolboy avatar

schoolboy

Totally Zenned

Join Date:
Jun 2005
Location:
Cumbria, UK
Posts:
10,327
Plugin Contributions:
0

Re: index page not showing

If they are in a folder called zencart150 , then you will install zencart into THAT folder...

Your site address (for zencart) will be: http://your-domain-name.com/zencart150/

If you are SURE you want your webshop to be located in this sub-folder (zencart150), then you will get to your installation procedure through:

http://your-domain-name.com/zencart150/zc_install

20 years a Zencart User

9 Jul 2012, 6:16 PM
#10
schoolboy avatar

schoolboy

Totally Zenned

Join Date:
Jun 2005
Location:
Cumbria, UK
Posts:
10,327
Plugin Contributions:
0

Re: index page not showing

HOWEVER...

If you want zencart to be at the ROOT of the site...

Then you will NOT FTP the zencart foloders to any SUB-directory - but will FTP them directly to /pubic_html/

It IS possible to "move" a ZC installation UP or even DOWN the folder tree, later on.

20 years a Zencart User

9 Jul 2012, 6:19 PM
#11
schoolboy avatar

schoolboy

Totally Zenned

Join Date:
Jun 2005
Location:
Cumbria, UK
Posts:
10,327
Plugin Contributions:
0

Re: index page not showing

... and if you didn't put the files into that /zencart150/ folder, how did they get there?

Did you first CREATE a folder called /zencart150/ ?

... or are you using an auto-installer on your host's c-panel ? (this is NOT a recommended way of installing ZC).

20 years a Zencart User

9 Jul 2012, 7:50 PM
#12
sengtsan avatar

sengtsan

New Zenner

Join Date:
Jul 2012
Location:
United Kingdom
Posts:
12
Plugin Contributions:
0

Re: index page not showing

schoolboy:

... and if you didn't put the files into that /zencart150/ folder, how did they get there?

Did you first CREATE a folder called /zencart150/ ?

... or are you using an auto-installer on your host's c-panel ? (this is NOT a recommended way of installing ZC).

Hi Schoolboy,
I first created a folder in public_html called "Zencart" and uploaded it all into there. I noticed that a folder called "zen-cart-v150-full-release-12302011" (containing all the files etc) was inside it. I tried to get it to install but it didn't work. I then read on a link from Steve, that you should avoid capital letters in folder names, so I amended the outer folder name to "zencart". When this still didn't work, I moved the internal "zen-cart-v150-full-release-12302011" folder out of the "zencart" folder and placed it directly into the public_html. I then deleted the now empty "zencart" folder I'd created in the first place. It still didn't work and I renamed the main folder zencart150 to shorten the folder name.

Still no joy. I've tried the address configuration you have suggested ie. http://www.mytestshop.tk/zencart150/zc_install and it still gives me the > Safari can’t open the page “http://www.mytestshop.tk/zencart150/zc_install” because Safari can’t find the server “www.mytestshop.tk”. message.

I don't know what an auto installer is? I'm just following the instructions you mentioned, nothing more. I haven't activated any third party installation program. There is a folder called zc_install in my main folder and I assumed that it contains all that is necessary to get it started?

The .tk server is working, as I have another site on there already (not zen cart) and Safari finds it with no problems. I've set the specific folders to 777, which I was instructed to do, so I have run out of ideas. I have obviously missed something but I can't think what it could be.:(

Regards

11 Jul 2012, 11:57 AM
#13
sengtsan avatar

sengtsan

New Zenner

Join Date:
Jul 2012
Location:
United Kingdom
Posts:
12
Plugin Contributions:
0

Re: index page not showing

Well, I resolved the first problem. The server does now find the index page thus:
Attachment 10772
But when I click the install link, I get the following:
Attachment 10773
I'd be grateful for any suggestions.
Cheers

13 Jul 2012, 11:14 AM
#14
sengtsan avatar

sengtsan

New Zenner

Join Date:
Jul 2012
Location:
United Kingdom
Posts:
12
Plugin Contributions:
0

Re: index page not showing

Sorted. My web host configured it for me. It was very kind of him but a pity I missed out on working it all out for myself. Yes, the learning curve is like running into a brick wall at full speed - but no pain, no gain eh! Useful knowledge to have I figure.

Thanks to those who replied.