Forums / Built-in Shipping and Payment Modules / USPS - The ounces field must be less than 5 digits

USPS - The ounces field must be less than 5 digits

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3 Jul 2012, 3:30 AM
#1
ronlee67 avatar

ronlee67

Totally Zenned

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Colorado Springs CO USA
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USPS - The ounces field must be less than 5 digits

Problem:

Customer in Canada cannot get past Step 1 of checkout.

On the Step 1 of 3 Delivery information checkout page the following is displayed:

shipping Method:
This is currently the only shipping method available to use on this order.
United States Postal Service -
-2147218052 - The ounces field must be less than 5 digits


Details:
-Zencart 1.3.9h
-USA based website.

  • Shipping is set up with USPS being the only International option, with Global Express Non-Doc Rect, Express Mail Int, Priority Mail International, and First Class Mail Int Parcel services offered.
    -Shipping weight of customer's order is 1.9 pounds
  • Address is located in New Foundland, Canada
  • USPS module is set to accept "All Approved" zone.
  • "All Approved Zone" includes United States (All Zones), Canada (All Zones) and various other countries.
  • USPS Module updated to version * @version $Id: usps.php 18348F 2012-01-22 01:22:00Z ajeh $ and installed in the active template as well as the default template folders.
  • Item being purchased does NOT have Free Shipping.
  • Orders Total module ot_shipping configured with "Provide Free Shipping For Orders Made" set to *national
    *

Any troubleshooting assistance will be greatly appreciated.
Ron*

www.aspenshopsonline.com - ZenCart 1.3.9h
www.wilkssupply.com - ZenCart 1.3.9h
www.un-du.net - ZenCart 1.3.8a

3 Jul 2012, 4:45 AM
#2
ronlee67 avatar

ronlee67

Totally Zenned

Join Date:
Sep 2006
Location:
Colorado Springs CO USA
Posts:
519
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Re: USPS - The ounces field must be less than 5 digits

SELF ANSWERED ISSUE

This issue was fixed by changing the "decimals" setting to "2" in Admin -> Modules -> Shipping -> United States Postal Service

www.aspenshopsonline.com - ZenCart 1.3.9h
www.wilkssupply.com - ZenCart 1.3.9h
www.un-du.net - ZenCart 1.3.8a

3 Jul 2012, 12:52 PM
#3
ajeh avatar

ajeh

Oba-san

Join Date:
Sep 2003
Location:
Ohio
Posts:
62,757
Plugin Contributions:
1

Re: USPS - The ounces field must be less than 5 digits

Thanks for the update on what you had to change to make this work properly for you ... :smile:

Linda McGrath
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