HELP!!!! Locked out of Admin - Reset won't work

I've already tried the " How do I change or reset my Admin Password? (I lost it) " thread and it did add the Admin login to my SQL but you still can't log in. I did exactly as directed in the directions, and after entering user name: Admin and Password: admin...it still comes back as the wrong user name/password.

When I looked at my Database files I can confirm my "Admin Login Info", but no matter which admin login account I use it still comes back as an error.

Please ....:yuck:

P.S. Website is up and running.... Orders continue to come in but I can't get into Admin to complete the Orders.........

When did this suddenly start happening?
also ... Please click Reply below and answer all the questions in the Posting Tips section.

And have you considered this: http://www.zen-cart.com/wiki/index.php/Recovering_From_Hacks

DrByte:

When did this suddenly start happening?
also ... Please click Reply below and answer all the questions in the Posting Tips section.

And have you considered this: http://www.zen-cart.com/wiki/index.php/Recovering_From_Hacks

Thank you DrByte for answering...

Yes, I have checked all my files and I can't find anything out of place. All files appear to be in order. I can log into my Host and check my Database, and all seems perfect. When I check the Admin files...the only "Admin" login names and passwords are mine. NO additional or out of place files seem to be present.

This seems to have started earlier this week. It's been working fine. We only noticed it as of Wed of this week when we couldn't log in to complete some orders.

Strange.....

P.S. I do have a trouble ticket in with my provider "Powweb". I don't see any changes in any file. The newest file is dated April 2011, the same time I upgraded to 1.3.9.

Courage9:

P.S. I do have a trouble ticket in with my provider "Powweb". I don't see any changes in any file. The newest file is dated April 2011, the same time I upgraded to 1.3.9.

Powweb just said there is nothing wrong on their end and it must be a php problem?

Courage9:

Powweb just said there is nothing wrong on their end and it must be a php problem?

I just completed a Winmerge check of all my files and couldn't find anything out of place... I'm truly going bonkers here..
:wacko::wacko::wacko:

HELP...I STILL CAN NOT GET BACK INTO MY ADMIN...

My host is not helping, and I haven't made any changes in my site in a year. Orders continue to come in, but I can't reset my password, I can't login with an alternate, and I've verified my login info via my SQL.....

ANY IDEAS????? ANYONE?????

P.S. I have followed every suggestioned mentioned aboves and on the zen site, but none of it helps. My host verified that I haven't been hacked....

Despite that you said that you already followed the FAQ article: http://www.zen-cart.com/content.php?44-how-do-i-change-or-reset-my-admin-password, humor me ...

Go to phpMyAdmin and browse your table:
admin

for your database ...

Do you see a table called:
admin

or one with a prefix something like:
zen_admin

If it is called:
admin

use this in the SQL:

DELETE FROM admin WHERE admin_name = 'Admin'; 
INSERT INTO admin (admin_name, admin_email, admin_pass, admin_level) 
VALUES ('Admin', 'admin@localhost', '351683ea4e19efe34874b501fdbf9792:9b', 1);

if it is called:
zen_admin

use this in the SQL:

DELETE FROM [B]zen_[/B]admin WHERE admin_name = 'Admin'; 
INSERT INTO [B]zen_[/B]admin (admin_name, admin_email, admin_pass, admin_level) 
VALUES ('Admin', 'admin@localhost', '351683ea4e19efe34874b501fdbf9792:9b', 1);

and login as:
Admin
admin

Now go to the Tools ... Admin Settings ... and EDIT the login for:
Admin

and fix the email ...

Then use the RESET PASSWORD and reset your password to one of your own ...

If there are other Admin logins, I would deleat them and make new ones ...

Then, check, via phpMyAdmin, and browse the table:
admin_activity_log

and see if you see any activity on the admin access ...

Thank you for your suggestion...and yes I tried it - but it still failed to allow me to log in even with the new account and password.

However - I was just notified by my host that I can now log in with a new password...wierd... They still haven't explained why it wasn't working, but it works with my original login info now.... Starting to wonder about my provider....first they said nothing was wrong, and then all of a sudden they contact me saying I can now login....

Oh well.... Thanks to everyone who tried to help. I believe it was a problem with my Host and not the code. This is the second time something wierd like this has happen with them...