Support Thread for Google reCAPTCHA plugin

I am not sure which version I have, it was installed towards end of 2012, is there a way to check what version it was installed?

mc12345678:

Typically yes, when a line number is provided blank lines are included and the "second line" of code that wraps around the screen does not count. Considering that David downloaded a recent copy and that the line suggested to modify doesn't match a similar line in the code provided, are you sure that you have the most up-to-date? Also, when providing code, please place it between the appropriate code blocks like ['CODE'] and [/'CODE'] (with the apostrophe's removed).

Coins2012:

I am not sure which version I have, it was installed towards end of 2012, is there a way to check what version it was installed?

Yes and no/depends. This conversation is diverging from the central focus of this thread. Might I suggest bening a new thread and then posting the link to that thread in here. My guess would be that it has been updated. At the very least if you go to the current plugin and an update has been provided almost at any time in 2013, then probably old.

I got it working, it was my error, was not entering the code correctly, now it displays the Captcha and works fine when entering the wrong info but when entering the correct captcha info, the email is not sent and error shows that sayts "Error invalid-site-private-key".

Any ideas?

mc12345678:

Yes and no/depends. This conversation is diverging from the central focus of this thread. Might I suggest bening a new thread and then posting the link to that thread in here. My guess would be that it has been updated. At the very least if you go to the current plugin and an update has been provided almost at any time in 2013, then probably old.

Coins2012:

I got it working, it was my error, was not entering the code correctly, now it displays the Captcha and works fine when entering the wrong info but when entering the correct captcha info, the email is not sent and error shows that sayts "Error invalid-site-private-key".

Any ideas?

Is this the only place that you have recaptcha activated? Have you tried at say the contact us page?

If the answer is first time trying, then I would suggest revisiting the installation instructions. There are some things that need to be entered, changed, etc in order for this plugin to communicate properly with google and validate the entry. Basically need to have an account and provide the plugin the "login" details.

I have it in the Contact US Page and Create Account Page, that works fine, not getting error but sometimes even if you don't enter the capthca info it still sends the info and you are able to create an account, I think some other people had this problem.

As far as the 'As A Question', not sure why I am getting that error.

mc12345678:

Is this the only place that you have recaptcha activated? Have you tried at say the contact us page?

If the answer is first time trying, then I would suggest revisiting the installation instructions. There are some things that need to be entered, changed, etc in order for this plugin to communicate properly with google and validate the entry. Basically need to have an account and provide the plugin the "login" details.

Skullman:

Where I enter the captcha, the back ground is black, and the letters are black. Any hint on how to change that? Thanks/
Also the google picture is cut off. You can view it here:
http://www.haymanchopper.com/index.php?main_page=contact_us

CSS style sheet, or in the request of the style of the google recaptcha, choose a different option? Sorry, not at a computer to be able to eval your CSS settings/find the cause to this text color problem. A tool such as firebug may help.

Coins2012:

I have it in the Contact US Page and Create Account Page, that works fine, not getting error but sometimes even if you don't enter the capthca info it still sends the info and you are able to create an account, I think some other people had this problem.

As far as the 'As A Question', not sure why I am getting that error.

Okay, couple of things going on with that statement: sometimes things work, sometimes they don't. If the sometimes this plugin doesn't stop traffic there are a few things to look into. Do you have files that have been "renamed" but still end with .php? So like header_php_old.php for example. (In most cases any file ending in .php will be loaded. Sometimes alphabetically, sometimes by whatever, etc...need to verify that the applicable "trigger" code is provided so that can't leave a blank entry or incorrectly enter the recaptcha and for it to carry on.

Now, about the current ask a question issue. It seems that perhaps the "last" necessary file is not "loaded". Wondering if this is a result of a missing notifier, or the observer is not looking for the notifier that is present or a combination. The thought being, when a specific line of code is processed, that a series of actions occurs which includes loading the file that has your credentials for recaptcha.

ok, I did a search for header_php_old.php and found one file and renamed it to .bak, this did not solve the problem of Create Account and Contact Us. As far as the Ask Question, not sure what to do other than removing the code, at least now it stops the spam completely, I was getting 100's of spam email from this, is there a way to disable the Ask Question Module, I looked in the Zencart Admin but couldn't find the feature.

Thank you

mc12345678:

Okay, couple of things going on with that statement: sometimes things work, sometimes they don't. If the sometimes this plugin doesn't stop traffic there are a few things to look into. Do you have files that have been "renamed" but still end with .php? So like header_php_old.php for example. (In most cases any file ending in .php will be loaded. Sometimes alphabetically, sometimes by whatever, etc...need to verify that the applicable "trigger" code is provided so that can't leave a blank entry or incorrectly enter the recaptcha and for it to carry on.

Now, about the current ask a question issue. It seems that perhaps the "last" necessary file is not "loaded". Wondering if this is a result of a missing notifier, or the observer is not looking for the notifier that is present or a combination. The thought being, when a specific line of code is processed, that a series of actions occurs which includes loading the file that has your credentials for recaptcha.

It's all good now, looks like the google keys were entered incorrectly by the website developer and some of the code was not added.

thank you

mc12345678:

Okay, couple of things going on with that statement: sometimes things work, sometimes they don't. If the sometimes this plugin doesn't stop traffic there are a few things to look into. Do you have files that have been "renamed" but still end with .php? So like header_php_old.php for example. (In most cases any file ending in .php will be loaded. Sometimes alphabetically, sometimes by whatever, etc...need to verify that the applicable "trigger" code is provided so that can't leave a blank entry or incorrectly enter the recaptcha and for it to carry on.

Now, about the current ask a question issue. It seems that perhaps the "last" necessary file is not "loaded". Wondering if this is a result of a missing notifier, or the observer is not looking for the notifier that is present or a combination. The thought being, when a specific line of code is processed, that a series of actions occurs which includes loading the file that has your credentials for recaptcha.

Coins2012:

It's all good now, looks like the google keys were entered incorrectly by the website developer and some of the code was not added.

thank you

Glad you got it to work. Appears that went back and confirmed that was having the problem no matter where it was used, good to check out why "works" for one and not the other or in this case, didn't work here, does it work elsewhere? :) best of luck with your next adventure!

I checked the code and it appears some lines were missing also from the Create_Account and Contact_Us Page, I fixed the Contact_Us page and the Ask A Question page, still need to add the code to Create Account page and the review page, it appears that my site developer didn't do a good job of installing this module.

thank you for your help.

mc12345678:

Glad you got it to work. Appears that went back and confirmed that was having the problem no matter where it was used, good to check out why "works" for one and not the other or in this case, didn't work here, does it work elsewhere? :) best of luck with your next adventure!

I have installed the Google ReCaptcha on my ZC 1.5.1 store and love the look and functionality. I am not sure why, but when I view it in Firefox it shows up to the right of the text entry field instead of below. In IE and Chrome, it shows up below the text area. How can I get it to look like it does in IE and Chrome?

Link to my contact us page - http://www.monumentsplus.com/index.php?main_page=contact_us

Thank you.

Hi Graniteman
I had a look at your site in FF and you are right. I think it is because the textarea is floated left. The fix is a simple css to clear the float:

#recaptcha_widget_div{clear:left}

Hope this helps
Regards

David Allen:

Hi Graniteman
I had a look at your site in FF and you are right. I think it is because the textarea is floated left. The fix is a simple css to clear the float:

#recaptcha_widget_div{clear:left}

> Hope this helps
> Regards

That worked great!  Thank you.

Can anyone help me? I'm trying to add this to my website https://www.beadelves.com and am having a problem. I get the error message "incorrect-captcha-sol" as soon as the initial contact info is submitted, when the captcha page loads. I have read through the posts here and haven't found a solution, so now I'm asking for help! I had to add the code manually to several files because I already had modified versions due to my template.

Google reCAPTCHA image is becoming harder and harder for customers to read. There has been a lot of complaints on some of my clients sites. I guess it time to find another alternative.

countrycharm:

Google reCAPTCHA image is becoming harder and harder for customers to read. There has been a lot of complaints on some of my clients sites. I guess it time to find another alternative.

Without knowing if/what modifications were made to what size the google recaptcha was made to show, it is difficult to address this comment. Seemed to methat the "standard" size of it worked well, could even be made to show larger to possibly ease reading.

Hi, I wonder if you can help.. bit of a newb, just running my own store, i have installed plugins before and they have worked, i have tried to install recaptcha, followed instructions, as per read me for 1.51, installed the auto loader, observer, and modded the code in the templates file (sheffield blue)
as soon as i load the recaptchalib in extra functions the whole of my site goes down..
I am sure this is a dull mistake by me.. any suggestions,

axispara:

Hi, I wonder if you can help.. bit of a newb, just running my own store, i have installed plugins before and they have worked, i have tried to install recaptcha, followed instructions, as per read me for 1.51, installed the auto loader, observer, and modded the code in the templates file (sheffield blue)
as soon as i load the recaptchalib in extra functions the whole of my site goes down..
I am sure this is a dull mistake by me.. any suggestions,

Report on the error(s), if any documented, reported in your cache folder for 1.5.0 or logs folder for 1.5.1. That will help identify how to solve the issue. Btw, with that template you may need to do some additional work to have the captcha show at all locations the contact_us form is used.

Hi axispara
One possibility is the Google reCAPTCHA keys. Did you enter them correctly into that file? It should look something like:

$publickey = "TheRandomPublicKeyYouGotFromGoogleoS-B4dKonyqZjAbR76";
$privatekey = "TheRandomPrivateKey6Ld3itMSAAAAAPnf-B4dKo";

replace the bits between the "" with your our own keys that you got

Regards
David