Forums / Managing Customers and Orders / Customer Comments in order notification

Customer Comments in order notification

Started by meljen on 23 Jul 2012, 4:19 PM · Views: 1,187

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23 Jul 2012, 4:19 PM
#1
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meljen

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Customer Comments in order notification

I receive order confirmations when my customers place orders (as is intended), but I am wondering if comments the customer has added to their order show in these or not, or if I would need to check their order in my admin for comments. I don't get comments very often, but I don't want to miss them when they come through. :smile:

24 Jul 2012, 1:13 AM
#2
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Re: Customer Comments in order notification

Have you placed a test order for yourself so that you can see what customers experience, and pass on comments to see how they arrive to you as well?

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24 Jul 2012, 3:15 AM
#3
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meljen

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Re: Customer Comments in order notification

Ah, I didn't think to test a free order on my end. I unfortunately can't test paid ones due to my cards being tied to my only one and only Paypal account that's used for the shop. So I was hung up on that.

Thanks as always Dr. Byte.

24 Jul 2012, 3:38 AM
#4
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meljen

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Re: Customer Comments in order notification

Okay, went in and tested a free download. The comments showed up in a pink strip between the list of products purchased, and the address information.

Hope this helps someone else with a similar question. :-)

Thanks again Dr. Byte!

24 Jul 2012, 4:23 AM
#5
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Re: Customer Comments in order notification

Glad you found what you were seeking.

It's always a good idea to test actual purchases from time to time, so that you understand what your customers are seeing, and to be sure the process is working correctly. Hence the suggestion ;)

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Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

24 Jul 2012, 4:26 AM
#6
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meljen

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Re: Customer Comments in order notification

Thank you so much as always. :-)