Forums / Managing Customers and Orders / Shipping Method not showing up on Order Confirmation Email

Shipping Method not showing up on Order Confirmation Email

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25 Jul 2012, 11:56 PM
#1
brycem avatar

brycem

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Shipping Method not showing up on Order Confirmation Email

When I or a customer checks out a product there is the option to choose a shipping method (ground, 2 day, 3 day, or overnight) but once they complete their order and the confirmation email is sent out the method they chose is not displayed on either their copy of the email nor our company's. Since this information isn't sent to us we don't know which shipping method they've chosen. Is there some setting that may be turned off on the admin site that could show us the shipping method in the order confirmation email?

26 Jul 2012, 12:50 AM
#2
ajeh avatar

ajeh

Oba-san

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Re: Shipping Method not showing up on Order Confirmation Email

Check the Modules ... Order Totals ... and make sure that the Shipping ot_shipping is installed and enabled and that you have unique Sort Orders on the modules ...

Linda McGrath
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26 Jul 2012, 4:43 PM
#3
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brycem

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Re: Shipping Method not showing up on Order Confirmation Email

Thank you for your help that worked perfectly!

26 Jul 2012, 4:46 PM
#4
ajeh avatar

ajeh

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Re: Shipping Method not showing up on Order Confirmation Email

Was the Shipping ot_shipping disabled or not installed?

Linda McGrath
If you have to think ... you haven't been zenned ...

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6 Aug 2012, 6:36 PM
#5
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brycem

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Re: Shipping Method not showing up on Order Confirmation Email

Sorry for being so late to respond but it was not installed.

6 Aug 2012, 6:36 PM
#6
ajeh avatar

ajeh

Oba-san

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Re: Shipping Method not showing up on Order Confirmation Email

Thanks for the update on what the solution was ... :smile:

Linda McGrath
If you have to think ... you haven't been zenned ...

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