Forums / General Questions / Customer Orders not Showing up?

Customer Orders not Showing up?

Started by konzo on 1 Aug 2012, 1:24 AM · Views: 527

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1 Aug 2012, 1:24 AM
#1
konzo avatar

konzo

New Zenner

Join Date:
Jan 2012
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Customer Orders not Showing up?

Customer orders aren't showing up on my website. I am getting a notification as to their PayPal payment but it isn't showing as an order. Anyone?

1 Aug 2012, 1:58 AM
#2
drbyte avatar

drbyte

Sensei

Join Date:
Jan 2004
Posts:
63,515
Plugin Contributions:
176

Re: Customer Orders not Showing up?

  1. Go to Admin->Modules->Payment
  2. Click on PayPal Website Payments Standard. Click REMOVE.
  3. Click on PayPal Express Checkout. Click Install. Follow the setup instructions https://www.zen-cart.com/getpaypal

The "standard" module uses an old Paypal technology which is prone to the symptoms you describe. Using the EC module prevents those problems from happening.

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