emails not transferred.

8 Aug 2012, 7:43 PM

#1

New Zenner

Join Date:: Mar 2012
Posts:: 68
Plugin Contributions:: 0

emails not transferred.

I have my "contact us" set to my home email address but I'm not getting them if they are made from my store. message says email successfully sent but is lost in space :yes: If I email my store address from my server Cpanel the message gets transferred successfully to my home address. I'm using 5.1 zen, php mail, cloud. paypal email are also working ok if I try to buy something.

8 Aug 2012, 7:45 PM

#2

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,511
Plugin Contributions:: 176

Re: emails not transferred.

First thing to try is changing Email Transport method to SMTPAUTH and set up all the SMTP settings properly.
More info:
http://www.zen-cart.com/wiki/index.php/Troubleshoot_-_Email_Problems
http://www.zen-cart.com/wiki/index.php/Troubleshoot_-_Understanding_Causes_Of_Lost_Emails

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

8 Aug 2012, 7:48 PM

#3

asdco

New Zenner

Join Date:: Mar 2012
Posts:: 68
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Re: emails not transferred.

ok I will do that. thank you

8 Aug 2012, 10:31 PM

#4

asdco

New Zenner

Join Date:: Mar 2012
Posts:: 68
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Re: emails not transferred.

no success, i opened an account at my store and the mail was transferred to my home account but contact us still isn't working. I did notice the contact us page is not https, would that affect my mail? how do I turn that page to https if so.

8 Aug 2012, 10:59 PM

#5

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,511
Plugin Contributions:: 176

Re: emails not transferred.

No, https has nothing to do with it.

Contact-Us emails are sent to the address you've specified in Admin->Email Options->Contact-Us-Pulldown ... or if you've left that blank, then they are sent to the Storeowner Email address instead (also on that same page of settings).

There are many troubleshooting steps outlined in the articles I pointed you to. They should be able to help you determine where your problem is. Or get your hosting company to help you trace where the email goes in their system. If their system receives it fine and it simply doesn't arrive to your final mailbox, then it's getting trapped by spam systems somewhere. Again, the articles I mentioned deal with that.

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

8 Aug 2012, 11:36 PM

#6

asdco

New Zenner

Join Date:: Mar 2012
Posts:: 68
Plugin Contributions:: 0

Re: emails not transferred.

I will read more closely this time
thank you
tom