Started by matt_smith on 15 Aug 2012, 9:34 PM · Views: 1,923
Zen Follower
Hi
Had emails from Paypal today about payment received for 2 orders, but they do not appear in my Zencart Admin. The customers have appeared as new customers, but no orders! Help. Thanks
Sensei
Please click Reply below and answer all the questions in the Posting Tips section.
Also explain which PayPal module(s) you have enabled and why.
.
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Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.
Zen Follower
DrByte:
Please click Reply below and answer all the questions in the Posting Tips section.
Also explain which PayPal module(s) you have enabled and why.
Version. 1.3.9h
No upgrades recently
No add ons
Upload via FTP
No customisations
Host: Terra Network
Orders have been coming through fine in the past. The problem has just started yesterday and no changes have been made. Also one order seems to have charged the customer double postage!
Thanks
Sensei
And which PayPal module?
.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole
Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.
Zen Follower
DrByte:
And which PayPal module?
Paypal Express
Sensei
Two things to check:
a) for any PHP errors recorded in myDebug-xxxxxx.logs as per this article: http://www.zen-cart.com/content.php?124-blank-page
b) for error messages coming back from PayPal in the transaction debug logs as explained in this post: http://www.zen-cart.com/showthread.php?61199-Debug-Logging-PayPal (obviously if this setting is disabled, after turning it on you'll have to wait until the problem manifests again before you'll have any logs collected)
.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole
Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.
New Zenner
Sometimes I get the same thing but i notice that customers don't press the final buttons to get the information back to your site, it happens a lot of time, hope this helps
Sensei
buggie10:
Sometimes I get the same thing but i notice that customers don't press the final buttons to get the information back to your site, it happens a lot of time, hope this helps
That would only be relevant for Website Payments Standard.
It would not be a problem when using Express Checkout.
.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole
Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.
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