Forums / PayPal Website Payments Pro support / Overseas orders not updating

Overseas orders not updating

Results 1 to 2 of 2

28 Aug 2012, 11:21

leest35

Zen Follower

Join Date:: May 2010
Location:: London UK
Posts:: 134
Plugin Contributions:: 0

Overseas orders not updating

i have noticed that when some people checkout and go through to paypal, some orders which seem to be overseas are going through paypal but are not updating in the back end system, ie there status remains as pending. and so they do not show up as orders even though they are being completed and checkout through paypal.

Does any body have any ideas, as i am stumped.

Thanks

Lee

28 Aug 2012, 12:18

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,513
Plugin Contributions:: 177

Re: Overseas orders not updating

You posted in the "PayPal Website Payments Pro" section of the forum. Is that because you're actually using Website Payments Pro?
And were these particular orders paid by using Website Payments Pro? Or via a different paypal module?
(You can see the payment module name in column 2 in your Admin->Customers->Orders screen ... paypaldp=Pro, paypal=standard/ipn, paypalwpp=express checkout).