503 Service Unavailable

29 Aug 2012, 12:28 PM

#1

New Zenner

Join Date:: Aug 2012
Posts:: 7
Plugin Contributions:: 0

503 Service Unavailable

I installed Zen cart 1.5. I changed the admin file name and when i go to my page and try to get on the admin page i just get this 503 service unavailable. Can someone explain to me what i need to do? Do i have to do something with the configuration doc?

Thanks

29 Aug 2012, 12:46 PM

#2

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,511
Plugin Contributions:: 176

Re: 503 Service Unavailable

Original Zen Cart code only sends a 503 header on the storefront (NOT the admin side) when the site is in Down For Maintenance mode, and even then it proceeds to explain why.

So, if your admin side is getting a 503, then that's being triggered by something in your server's configuration. Contact your hosting company to find out why.

.
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Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
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29 Aug 2012, 2:38 PM

#3

jhenrich

New Zenner

Join Date:: Aug 2012
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Re: 503 Service Unavailable

if i change the admin folder do i have to go in and change something in the config folder as well?

29 Aug 2012, 2:43 PM

#4

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,511
Plugin Contributions:: 176

Re: 503 Service Unavailable

If it was a fresh installation of v1.5.0 then there's nothing to touch in the ADMIN configure.php file when renaming the admin folder.
http://www.zen-cart.com/content.php?75-how-do-i-rename-my-admin-folder-to-prevent-unauthorized-access

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

29 Aug 2012, 2:58 PM

#5

jhenrich

New Zenner

Join Date:: Aug 2012
Posts:: 7
Plugin Contributions:: 0

Re: 503 Service Unavailable

hmm. ok so i changed the admin folder name and that was it. I called the company that has the server and they tell me they can't help. Do you have any other suggestions for me?

29 Aug 2012, 4:03 PM

#6

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,511
Plugin Contributions:: 176

Re: 503 Service Unavailable

What's the URL to that admin page?

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

29 Aug 2012, 4:51 PM

#7

jhenrich

New Zenner

Join Date:: Aug 2012
Posts:: 7
Plugin Contributions:: 0

Re: 503 Service Unavailable

cart. sum mit liv est ock.com /m yadm in

29 Aug 2012, 8:18 PM

#8

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,511
Plugin Contributions:: 176

Re: 503 Service Unavailable

I can only imagine that something in one of your paths has confused the server.

Maybe even the path autodetection is unable to recognize your subdomain properly. And as such perhaps you may need to do some manual editing of your admin configure.php file.

It sounds like your hosting company is simply washing their hands of the issue because you're using third-party software and they don't want to get involved. But what would be really helpful is if they would look into their Apache server's errorlog and tell you the cause of the 503 error, according to the server ... since it's the server that threw the 503 error.

.
Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole

Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.