Forums / General Questions / "Contact Us" page no longer working

"Contact Us" page no longer working

Views: 1,088

Results 1 to 14 of 14
10 Sep 2012, 6:56 PM
#1
panxa avatar

panxa

New Zenner

Join Date:
Apr 2012
Posts:
9
Plugin Contributions:
0

"Contact Us" page no longer working

The "contact us" form has started returning this error message when someone tries to email us: "Sorry, my system does not understand your email address. Please try again."

The text in the subject line also jumps up to the email address line once the error displays, which seems weird.

It did work as of a few weeks ago, and the only thing I've changed since then was to shift to PayPal Express from Standard. No upgrades or anything major.

Thank you for any help!

10 Sep 2012, 7:10 PM
#2
picandnix avatar

picandnix

Totally Zenned

Join Date:
Dec 2010
Location:
UK
Posts:
1,780
Plugin Contributions:
2

Re: "Contact Us" page no longer working

or anything major.

So you HAVE made some changes?

10 Sep 2012, 7:14 PM
#3
panxa avatar

panxa

New Zenner

Join Date:
Apr 2012
Posts:
9
Plugin Contributions:
0

Re: "Contact Us" page no longer working

Oops, I think I only replied to picandnix first.

I added some downloads to the catalog and enabled a banner.

10 Sep 2012, 7:18 PM
#4
picandnix avatar

picandnix

Totally Zenned

Join Date:
Dec 2010
Location:
UK
Posts:
1,780
Plugin Contributions:
2

Re: "Contact Us" page no longer working

Try logging into admin, configuration, email options. On the contact us dropdown list what do you have?

10 Sep 2012, 7:23 PM
#5
panxa avatar

panxa

New Zenner

Join Date:
Apr 2012
Posts:
9
Plugin Contributions:
0

Re: "Contact Us" page no longer working

It's blank right now.

10 Sep 2012, 8:13 PM
#6
picandnix avatar

picandnix

Totally Zenned

Join Date:
Dec 2010
Location:
UK
Posts:
1,780
Plugin Contributions:
2

Re: "Contact Us" page no longer working

panxa:

It's blank right now.

Shame, that's exactly what I was going to suggest doing.
Ok so do you have any logs in your cache folder?

10 Sep 2012, 8:24 PM
#7
panxa avatar

panxa

New Zenner

Join Date:
Apr 2012
Posts:
9
Plugin Contributions:
0

Re: "Contact Us" page no longer working

Yes, debug logs like this "myDEBUG-1346183316-828128.log". Two from the end of August, the rest from when I first installed.

10 Sep 2012, 8:37 PM
#8
picandnix avatar

picandnix

Totally Zenned

Join Date:
Dec 2010
Location:
UK
Posts:
1,780
Plugin Contributions:
2

Re: "Contact Us" page no longer working

panxa:

Yes, debug logs like this "myDEBUG-1346183316-828128.log". Two from the end of August, the rest from when I first installed.

none of the content of them related to this issue? What happened in the end of August?

10 Sep 2012, 8:48 PM
#9
panxa avatar

panxa

New Zenner

Join Date:
Apr 2012
Posts:
9
Plugin Contributions:
0

Re: "Contact Us" page no longer working

They are > PHP Fatal error: 2008:MySQL client ran out of memory :: select configuration_key as cfgkey, configuration_value as cfgvalue

                      from product_type_layout ...

and > PHP Warning: mktime() expects parameter 6 to be long, string given in ...

Aug 28, day of the second error, is when I switched from Paypal Standard to Paypal Express.

10 Sep 2012, 9:09 PM
#10
picandnix avatar

picandnix

Totally Zenned

Join Date:
Dec 2010
Location:
UK
Posts:
1,780
Plugin Contributions:
2

Re: "Contact Us" page no longer working

Can we have a link to your site please?

10 Sep 2012, 9:19 PM
#12
picandnix avatar

picandnix

Totally Zenned

Join Date:
Dec 2010
Location:
UK
Posts:
1,780
Plugin Contributions:
2

Re: "Contact Us" page no longer working

panxa:

http://www.2dcomics.com/couscous/store/

and the contact page is http://couscous.2dcomics.com/store/index.php?main_page=contact_us&zenid=faa0477d401216def7e7a5ea8e924db5

First thing that jumps out is that you have one address with www. the other without, which are you using? Fix that in your includes/configure.php file then post back. They both need to be the same, www. or non www.]

11 Sep 2012, 3:06 AM
#13
panxa avatar

panxa

New Zenner

Join Date:
Apr 2012
Posts:
9
Plugin Contributions:
0

Re: "Contact Us" page no longer working

Thank you for responding earlier! Turns out it was some broken code on the contact_us.php page and is now fixed.

11 Sep 2012, 3:10 AM
#14
picandnix avatar

picandnix

Totally Zenned

Join Date:
Dec 2010
Location:
UK
Posts:
1,780
Plugin Contributions:
2

Re: "Contact Us" page no longer working

picandnix:

First thing that jumps out is that you have one address with www. the other without, which are you using? Fix that in your includes/configure.php file then post back. They both need to be the same, www. or non www.]

Don't forget to fix this issue through :-)