email problem: 550 High probability of spam

Hi,

I am a newbie to Zen and have version 1.5 working on my site https://www.agordinhasexy.com. I have some addons installed like mailhive and extract email addresses and easy populate.

Now i have this problem. Returning customers cannot login. It says their email address does not exist. When they try to make new account it says their email already exist....

Ive tried looking this problem up but dont seem to find anything about it on this forum.

Does anyone have a solution for this??

Thanks in advance....:blush:

Angelina

I created an account, and am able to log back in properly.

you did?? Ive tried everything. Which browser do you use?

Works in both languages in Firefox

Hi, well i did some deeper research and now i realize the problem is a different one.... People forget their password, clique for a new password, but the mail never arrives to their mail box... Then ofcourse it says it doesnt recognise the NEW password. Since people dont get the email, they dont know their new password.
The master password doesnt work ever since i installed version 1.5
Any suggestions?
Thanks, :blush:

Hi, i clients do not receive the password forgotten email... Ive tried every possible combination of sending mail but it doesnt come. I get the message back saying the following:

SMTP error from remote mail server after end of data:
host outbound.mailspamprotection.com [184.154.208.34]:
550 High probability of spam

This only happens with the forgotten password emails. All other emails are going fine.
Anyone has a solution?

Thanks:dontgetit

Problem solved. Ive changed to sendmail and my host (siteground) put me on the white list....:yes:
Thanks for your time

Problem solved. Ive changed to sendmail and my host cleared my email address as not being spam....
Sometimes it can be so simple!!!
:hug:

Angelina1967:

Hi, well i did some deeper research and now i realize the problem is a different one.... People forget their password, clique for a new password, but the mail never arrives to their mail box... Then ofcourse it says it doesnt recognise the NEW password. Since people dont get the email, they dont know their new password.
The master password doesnt work ever since i installed version 1.5
Any suggestions?
Thanks, :blush:

I also have this problem.
Do you means that I should add my customers' email to the whitelist of my default email (e.g. [email protected])?
I had tried this, but it still did not work.

The problem had been solved. Thank you.

I have a similiar problem for returning customers. They get a message that their address is not in the system and they have to sign up again on my site and then go back to checkput. The order is not showing up on their paypal account. They are able to log back in but when they try to purchase the same thing again, they get the same message.
Dudley Roth