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Contact US Page Not Sending to Email

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15 Sep 2012, 4:05 PM
#1
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darion

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Contact US Page Not Sending to Email

Please help my contact us page seems to not be working when you type into the contact us page it says message has been sent. However it never arrives to my email. How do I fix this and make sure it is set-up right thank you for your help.

15 Sep 2012, 4:19 PM
#2
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Re: Contact US Page Not Sending to Email

What is your E-Mail Transport Method set to?

What is the Email Address (Displayed to Contact you) set to?

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15 Sep 2012, 4:22 PM
#3
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Re: Contact US Page Not Sending to Email

Transport is set to PHP
Displayed to contact you: is set to the correct email address.

15 Sep 2012, 4:26 PM
#4
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Re: Contact US Page Not Sending to Email

ZenCart just acts as the messenger in this case as it passes the message off to the MTA(mail transport agent) which can be your hosting account or whom ever you are using

ZenCart does not have anything to do with insuring that the MTA does it's job

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15 Sep 2012, 4:27 PM
#5
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Re: Contact US Page Not Sending to Email

Ok im new to this so what does that mean? And how do i go about fixing this problem. Do I need to set it different?

15 Sep 2012, 4:29 PM
#6
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Re: Contact US Page Not Sending to Email

Try sending to that email address from a local email client such as Outlook or outlookexpress

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15 Sep 2012, 4:31 PM
#7
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Re: Contact US Page Not Sending to Email

I have the email address works fine been using it for sometime. Is there a setting somewhere I may have missed to make sure the contact us page knows to go there.

15 Sep 2012, 4:41 PM
#8
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Re: Contact US Page Not Sending to Email

email address works fine been using it for sometime
From where?
Those are the only settings

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15 Sep 2012, 4:49 PM
#9
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Re: Contact US Page Not Sending to Email

From other email company's and websites. Im using hostgator as my web host if that matters at all for email settings. The email address is from go-daddy where I have some things as well.

15 Sep 2012, 4:52 PM
#10
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Re: Contact US Page Not Sending to Email

Im using hostgator as my web host
Set up email with hostgator through cpanel
Ditch GoDaddy

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15 Sep 2012, 5:01 PM
#11
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Re: Contact US Page Not Sending to Email

Yea I was talking with hostgator while waiting for the reply it turns out my setting was wrong in their host panel with my mx entry. so its fixed now I thank you for your time and responses and am sorry I used forum for something that was not zencarts fault. Thank you again.

15 Sep 2012, 6:45 PM
#12
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Re: Contact US Page Not Sending to Email

No, thank you. Letting others know the solution may help someone else in the future.

BTW, this can also be a problem if you had botched up a css method of stopping spam from the contact us page. Was fixing to ask if you had tried that when I saw your post.

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25 Sep 2012, 11:29 PM
#13
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Re: Contact US Page Not Sending to Email

Can you tell me exactly what you did to fix this? I also have hostgator and my provider and I am having the same issue as you had. What setting did you change it to?

Thanks

26 Sep 2012, 2:54 PM
#14
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Re: Contact US Page Not Sending to Email

Nevermind. I figured this one out. I misspelled my email address in the admin.

I always think its osmething so complicated. I need to start loking at the easy solution first.